Customer Specialist
Company: CarMax
Location: Albany
Posted on: October 12, 2021
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Job Description:
6049 - Albany - 1860 Central Ave., Albany, New York, 12205 Provide an iconic customer experience Ensuring today’s customers can buy the vehicles they want in a
way that suits them means offering support during every step of the
journey. You will act as a guide throughout each customer’s CarMax
experience, providing a simple and seamless process. While
communicating effectively with business partners, you will act as
the face of the CarMax store to ensure each customer has a positive
experience buying and selling cars. We’ve become the nation’s
largest retailer of used cars due to our honesty and transparency,
and those same traits will help you succeed, too. What you will do – Essential Responsibilities • Provide
exceptional customer service by guiding customers every step of the
way, from sale or facilitating the appraisal to test drives and
arranging financing applications • Conduct vehicle condition
assessments by collecting, recording, and communicating information
to Buyers that will be used to perform customer appraisals • Check
in and receive vehicles that are shipped to CarMax; complete the
daily scanning and reconciliation of vehicle inventory • Perform
cosmetic inspections and ensure that all vehicles meet CarMax
Quality Standards • Perform various administrative duties,
including, but not limited to: printing daily reports, maintaining
transaction paperwork, contacting finance companies regarding
Customer contracts, obtaining requirement information regarding
registration and/or titling, auditing completed paperwork,
cash/payment management • Create service appointments and review
repair order invoices for retail service work performed; ensure
accuracy of documentation for billing Purpose of the role This is a high-energy retail sales
environment where you will work as a team to meet goals and handle
a wide range of customer interactions. To make sure everything goes
smoothly, the ability to quickly build rapport with people and
understand their needs is essential. You will manage a variety of
diverse tasks, with limited supervision, including vehicle sales,
processing of sales paperwork, assessing vehicle condition for use
in appraisals, and even managing repair orders. We work and learn
as a team and the prospects are bright for professionals who aspire
to become mentors, managers and business leaders. Qualifications and Requirements To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. • Demonstrate exceptional communication skills • Display
confidence in self, the product and CarMax • Ability to build and
maintain strong relationships • Demonstrate strong team behaviors
including integrity, respect, inclusion, fairness and fun • Balance
the needs of the Customer and the business when making decisions •
Seek to fully understand and meet Customer needs • Create win-win
solutions to Customer issues • Get work done well, on time and
follow the right process • Drive work processes and pay close
attention to detail • Perform multiple duties in a high energy,
fast-paced working environment • Read, interpret and transcribe
data in order to maintain accurate records • Lift objects that
weigh as much as 25 lbs. Education and/or Experience • High School Diploma, or equivalent
• Sales and customer service experience, in an area such as retail,
preferred • Valid Driver’s License • Basic skills with Microsoft
Office Suite (e.g., Word, Excel and PowerPoint) preferred About CarMax CarMax disrupted the auto industry by delivering
the honest, transparent and high-integrity experience customers
want and deserve. This innovative thinking around the way cars are
bought and sold has helped us become the nation’s largest retailer
of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to
deliver iconic customer experiences. Along the way, we help every
associate grow their career and achieve their best, at work and in
their community. We are recognized for our commitment to training
and diversity and are one of the FORTUNE 100 Best Companies to Work
For®. CarMax is an equal opportunity employer, and all qualified
candidates will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
genetic information, national origin, protected veteran status,
disability status, or any other characteristic protected by
law. Upon an applicant's request, CarMax will consider
reasonable accommodation to complete the CarMax Job
Application.
Keywords: CarMax, Albany , Customer Specialist, Other , Albany, New York
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