CRM Solutions Architect
Company: MVP Health Care
Location: Albany
Posted on: October 14, 2021
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Job Description:
Dynamics CRM Administrator
Headquarters Office, 625 State Street, Schenectady, New York,
United States of America
Tuesday, August 31, 2021
Over 35 years strong and fueled by 1,700 smart, passionate
employees across New York state and Vermont, MVP is full of
opportunities to grow. We are a nationally recognized,
award-winning leader for a reason. The beating heart of our company
is a wide range of employees from a diverse set of backgrounds-tech
people, numbers people, even people people-working together to make
health insurance better. If you are ready to join a thriving,
mission-driven company where you can create your own opportunities
and make a positive difference-it's time to make a healthy career
move to MVP!
Full Time- Exempt
This role is for someone who has a complete and extensive
understanding of the Dynamics 365 platform. The role will leverage
this knowledge when solving business process issues and
implementing new business areas to the platform.
This role will work closely with all departments implementing and
ensuring the CRM tool-set works effectively across teams while
maximizing efficiency and capitalizing on the full features and
benefits of the Dynamics platform. Participate in planning,
organizing and management of all CRM applications projects to
ensure effective operations. Monitor CRM processes, resolving
issues that arise in the execution of campaigns & workflows.
Identify areas for improvement and develop technical improvement
plans. Work with IT partners to design, configure, test and deploy
changes to CRM database entities, fields, screens, forms,
workflows, reports and dashboards. Design, develop and implement
key reports using available BI tools. Assist Marketing and
Communications in analysis and reporting of campaign effectiveness
including traffic, acquisition, conversion, retention and revenue.
Extensive work in the Customer Service & Omnichannel/Multi-session
modules of the Dynamics 365 Platform. Staying informed on current
as well as new and emerging Microsoft Dynamics CRM features,
roadmaps and releases. Maintaining the system security including
sharing rules and security levels. Document processes, workflows
and field maps. Assist end users with day-to-day questions,
problems and issues. Assist trainers or business partners with
end-user training, including the creation of user documentation and
training materials.
POSITION QUALIFICATIONS
Minimum Education:
Bachelor's Degree or equivalent job experience in the Dynamics
industry.
Minimum Experience:
1-3 years' experience with Microsoft Dynamics 365 platform in an
administrator, consultant, developer or architect role. Experience
includes managing CRM technology projects, including gathering and
documenting business requirements, designing and configuring forms,
developing workflows, reports and dashboards, and troubleshooting
application bugs. Complete understanding of the Microsoft Dynamics
platform, data structure and best practices in system
architecture.
Desirable Experience:
5+ years supporting a large Microsoft Dynamics CRM environment.
D365 Unified Interface / v9+ in an online environment
Power Automate experience; Canvas App & Flow
Past D365 Customer Service implementations
Microsoft Dynamics CRM certifications
Understanding of health care insurance industry
Required Skills:
Superior communication skills both written and verbal
Interpersonal skills and ability to work with all levels of the
organization
Ability to manage multiple assignments simultaneously with a high
level of autonomy and independence
Strong leadership skills with ability to function tactically with
business areas but is also comfortable with senior level
presentations
Flexibility and adaptable personality to handle shifting needs,
evolving priorities and urgent situations that arise
Detail orientation with strong organizational skills
Ability to learn and apply new concepts quickly
Ability to meet tight deadlines
Ability to formulate and express ideas clearly and effectively in
verbal and written presentations
Ability to collaborate across teams with strong interpersonal
skills
Ability to tolerate stress
This position can be virtual/remote within New York. #LI-REMOTE
#LI-Jc1
About MVP
MVP Health Care is a nationally recognized, not-for-profit health
insurer caring for more than 700,000 members in New York and
Vermont. Committed to the complete well-being of our members and
the communities we serve, MVP makes health insurance more
convenient, more supportive, and more personal. We are powered by
the ideas and energy of more than 1,700 diverse, employees from all
backgrounds, committed to having a positive impact on the health
and wellness of everyone we serve. MVP Health Care is an
Affirmative Action/ Equal Employment Opportunity (PDF). We recruit,
employ, train, compensate, and promote without regard to race,
religion, creed, color, national origin, age, gender, sexual
orientation, marital status, disability, genetic information,
veteran status, or any other basis, e.g., Pay Transparency (PDF),
and the EEO is the Law Poster and Supplement protected by
applicable federal, state or local law. Any person with a
disability needing special accommodations to the application
process, please contact Human Resources at hr@mvphealthcare.com
Please apply and learn more - including how you may become a proud
member of our team.
Other details
Apply Now
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leverage this knowledge when solving business process issues and
implementing new business areas to the platform.This role will work
closely with all departments implementing and ensuring the CRM
tool-set works effectively across teams while maximizing efficiency
and capitalizing on the full features and benefits of the Dynamics
platform. Participate in planning, organizing and management of all
CRM applications projects to ensure effective operations. Monitor
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campaigns & workflows. Identify areas for improvement and develop
technical improvement plans. Work with IT partners to design,
configure, test and deploy changes to CRM database entities,
fields, screens, forms, workflows, reports and dashboards. Design,
develop and implement key reports using available BI tools. Assist
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documenting business requirements, designing and configuring forms,
developing workflows, reports and dashboards, and troubleshooting
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Keywords: MVP Health Care, Albany , CRM Solutions Architect, Other , Albany, New York
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