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Patient Access Associate I - Cooperstown, NY

Company: UnitedHealth Group
Location: Cooperstown
Posted on: November 19, 2021

Job Description:

$750 Sign On Bonus External HiresCombine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.SMThe PSS welcomes, greets, interviews patients and/or representatives in person or over the telephone to ensure their initial experience with Fox hospital is exceptional; the PSS will also obtain the required demographical and insurance information to ensure proper billing/reimbursement to the hospital. Secure required signatures from patients and/or representatives to protect hospital's interests. Provides excellent patient experience for guests with a high level of professionalism.Primary Responsibilities:

  • Demonstrates an understanding of the AIDET model and displays AIDET principals through their interactions with others
  • Greets patients and others in a welcoming manner and ensures that they understand the registration process
  • Ensures a timely registration process for all patients
  • Ability to provide coverage for all areas within the Registration Department including all shifts in the ED (24/7)
  • Secure required signatures from patients and/or representatives to protect hospital's interests
  • Educate patients of their financial obligations and refer cases for financial counseling
  • Answer multi line telephones and direct to appropriate area
  • Bed Access - Transfer patients to applicable care beds upon request
  • Secure payment for services and balance cash drawer
  • Provide Switchboard Coverage for lunch/breaks
  • Directs and escorts visitors to proper room(s)
  • Completes ED Log sheet of all patients who present to the ED (Name, Area, Tele#, Age, Sex, Acct# & MR#, In Time, Out Time, MD/PA, Mode of Arrival, Chief Complaint, Discharge Diagnosis, Discharge Code, F/U Doctor Information)
  • Contact internal and external specialist/hospitals at the request of medical staff. Fax and/or email patient charts to primary physician and/or referring doctor upon request
  • Complete/Update Physician "On Call Schedule" daily and distribute to medical staff
  • Provide excellent experience for all patients and visitors
  • Maintain high level of professionalism in all interactions with patients, visitors, and co-workersYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
    • High School Diploma / GED (or higher)
    • 3+ years of customer service experience or equivalent
    • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance. Preferred Qualifications:
      • Associates degree (or higher) in Business, Healthcare, or related field Physical and Work Requirements:
        • Generally sedentary
        • Ability to move around facility and to other facilities for cross coverage, hospital meetings, etc.
        • Position requires bending and sitting
        • Ability to lift up to 10 lbs
        • Ability to handle high volume in a fast-paced environmentSoft Skills:
          • Excellent communication skills, ability to remain positive in any situation, knowledge of PC's w/proficient keyboard skills, positive and friendly manner, good spelling, written and oral communication skills
          • Self-motivated and work under little or no supervision.UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: Patient Services Specialist, Fox, Oneonta, NY, New York, hiring immediately, #RPO. #BAHQ3, Sign-On Bonus

Keywords: UnitedHealth Group, Albany , Patient Access Associate I - Cooperstown, NY, Other , Cooperstown, New York

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