Posted on: November 22, 2021
Our agents earn an hourly base pay of $18.00 along with
lucrative commission and incentives for a target hourly earnings of
$27.99/hour or $58,215 annually. Top performers earn at least
$81,000, plus incentives. You may also qualify for free internet,
TV and phone services (restrictions do apply).
At A Glance:
Full-time, entry and midlevel sales role focusing on incoming sales
calls in the communications and entertainment technology space.
Advancement potential and additional commission bonuses
Call Center Sales Representative: An organized, digitally savvy
communicator with a competitive spirit eager to learn a variety of
programs and platforms and grow. A results-driven achiever
comfortable in a busy office environment
Benefits include paid training and time off, comprehensive health
packages, retirement savings, free Spectrum services and more
Are you ready for your next big opportunity?
Our Call Center Sales Representatives are consultative
professionals who leverage a deep understanding of Spectrum's
exceptional suite of products to win over new customers and ensure
existing customers remain satisfied with their service. No matter
your background, we'll help you develop the skills you need to grow
with us, to increase brand and technological awareness, and to
create the relationships that lead to a positive customer
What does Inside Sales do?
Would you describe yourself as a "people person"? As a Spectrum
Representative, use your way with words to provide outstanding
support, creating positive customer experiences that generate sales
and create long-lasting relationships. You'll learn how to easily
field customer inquiries from a comfortable office call center,
answering questions and promoting Spectrum's wide variety of
products and services. Transition seamlessly between engaging
conversations and operating billing and requisition programs. The
Representative's purpose is clear: We want our customers to get the
best value for their investment in us, and you can help them do
It's all about learning and growing
This may be a new road for you, but the journey is all mapped out.
With plenty of dedicated peer and mentor support, our fully paid
training programs shape new Representatives into quick-thinking
professionals. We can bring you up to speed on Spectrum's full line
of products - and our competitors' products - in about a month,
including telephone, data, wireless, and video services. As
products are updated, so are you, so you can pass that knowledge on
to your customers. Soon you'll be expertly navigating the billing
system, entering new contracts, using programs that streamline the
customer signup process, and collecting commission bonuses for
every customer agreement.
With a deliberate path to success
We know that the best people to lead are those who have been down
the same road before. Most of our supervisors started as
Representatives themselves, so they know exactly what kind of
support you'll need to grow into a successful associate and more.
Our training program pairs you with a peer mentor who can show you
how to use Spectrum's verified sales techniques on all kinds of
calls and how to reach an agreement with all kinds of customers.
Get in on the ground floor at a Fortune 100 company and see how far
you can go.
The benefits are clear
On top of opportunities to earn and elevate your career, Spectrum
offers benefits like child care reimbursement, education
assistance, and other programs that help you and your family at all
stages of life. We offer flexibility so you can achieve that
important work/life balance. Most of our centers are bright open
offices that feature space for relaxing and having fun when not on
call. We want you to feel at home with us and comfortable
surrounded by your Spectrum support system.
What's required to get started?
The minimum requirements for the Call Center Sales Representative
- Ability to read, write, and speak the English language fluently
in order to communicate with customers and colleagues in a clear,
straightforward and professional manner
- Ability to apply appropriate sales techniques and demonstrate
sustained achievement of stated sales goals
- Strong working knowledge of cable communications products and
services to include video (TV), data (internet) and voice
- Strong computer and consumer electronics skills
- Ability to use personal computer and appropriate software
applications to include billing system and other role-related
- Excellent verbal and written communication skills
- Excellent organizational skills
- Ability to prioritize and organize effectively
- Ability to show judgment and initiative and to accomplish job
- Ability to perform job at workstation for prolonged periods of
High school diploma or equivalent
Related Work Experience
Call center sales experience, 2 years preferred
Strong sales experience, 2 years preferred SIB120 295352
Keywords: SPECTRUM, Albany , Telemarketer, Other , Albany, New York
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