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Medical Receptionist

Company: UnitedHealth Group
Location: Cobleskill
Posted on: January 15, 2022

Job Description:



$750 Sign-on Bonus For External Candidates


Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry thats improving the lives of millions. Here, innovation isnt about another gadget, its about making Healthcare data available wherever and whenever people need it, safely and reliably. Theres no room for error. Join us and start doing your life 's best work. SM


The Patient Access Associate welcomes, greets, interviews patients and/or representatives in person or over the telephone to ensure their initial experience with Fox hospital is exceptional; the Patient Access Associate will also obtain the required demographical and insurance information to ensure proper billing/reimbursement to the hospital. Secure required signatures from patients and/or representatives to protect hospital 's interests. Provides excellent patient experience for guests with a high level of professionalism.


This position is full-time (36 hours/week) divided into 2 work weeks: the first week being Sunday, Tuesday, and Wednesday while the next will be Monday, Friday, and Saturday. Employees are required to have flexibility to work any of our 12-hour shift schedules during our normal business hours of 7:00am to 7:00pm (Day Shift - 07:00 - 19:00 EST) It may be necessary, given the business need, to work occasional overtime as well as weekend shifts. Our office is located at Cobleskill, NY.

Primary Responsibilities:
As measured by direct or indirect supervisory observation and/or co-worker feedback, the successful incumbent demonstrates skills in the following duties and responsibilities. Examples of these include, but are not limited to the following:

Greet all patients in a respectful, courteous, confidential, and caring manner upon arrival

Interact positively with patients, families, and other patient care providers

Interview, verify and/or update patient/family to obtain patient registration demographic, financial, and insurance information and accurately enters information into the computer

Assign appropriate financial class and insurance plans to patient visit

Secure patient 's signature when applicable, i.e. Medicare waiver, financial agreements, insurance forms.

Create medical records upon registration if patient is new to network

Prepare appropriate forms during registration process

Collect and maintain co-pay information from patients

Obtain insurance authorization upon patient admission to the hospital

Direct patients and families to appropriate areas of hospital/clinics

Demonstrate awareness of and provides care in a manner consistent with the Patients Bill of Rights.

Demonstrate cooperation by offering assistance to other health care providers

Refer appropriate patients for financial counseling/assistance

Demonstrates appropriate telephone etiquette; to include but not limited to, answering telephone calls in a prompt, friendly, helpful manner, using courtesy title (i.e. Ms. Smith, Dr. Jones, etc.), convey location called, identify self by name, answer call within three rings, and if necessary politely place caller on hold after asking permission

Act as liaison with outside agencies to coordinate specific special needs for patient care (ie. if patient requires an interpreter and/or added assistance)

All registration paperwork is prepared and forwarded to Health Information Management for scanning to patient 's EPIC chart

Provide cross coverage within the Patient Access Service departments when needed

Perform other duties as assigned

Organizational Responsibilities:
Adheres to standards of practice as set forth in policy and guidelines to assure patient safety

Uses supplies and institutional resources in a financially responsible manner

Maintains an orderly, clean and safe work environment

Maintains appropriate, professional personal appearance, including but not limited to required attire such as uniforms and safety apparel

Assists in the training process of students and/or orientation of new personnel

Participates in staffing patterns that reflect variable demands in service

Demonstrates a positive attitude

Uses flexibility and innovation while problem solving

Demonstrates collaborative practice, support and respect for each team member

Participates in departmental / organizational committees

Demonstrates initiative in expanding and sharing knowledge

Participates in continued education through attendance and presentations at in-service sessions

Communicates with patients and coworkers while adhering always to hospital policies for the protection of the privacy of patient health information and confidentiality

Assists with the development and implementation of policies and procedures

Communicates necessary information to supervisor or team leader in support of unit, departmental and facility standards and policies

You 'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
High School Diploma / GED (or higher)

Knowledge of Microsoft Office applications, including but not limited to, Word

Ability to work any of our 12-hour shift schedules during our normal business hours of 7:00am to 7:00pm. You will work 2 separate shift schedules, rotating them week to week. The first week will be Sunday, Tuesday, and Wednesday from 7 a.m. - 7 p.m. The second week will be Monday, Friday, and Saturday from 7am- 7pm. It may be necessary, given the business need, to work occasional overtime as well as weekend shifts.

Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

Preferred Qualifications:
1+ years of experience in scheduling and authorizations

Healthcare experience and clinical knowledge

Soft Skills:
Ability to engage and effectively communicate with individuals and groups of adults at all levels within the organization

Ability to build rapport quickly, develop trust, sustain working relationships, and represent CRH positively in internal and external meetings

Strong time-management and organizational skills

Effective communication skills and interpersonal skills

Basic keyboarding skills

Physical Requirements:
General office environment with significant computer time, extensive sitting

Occasional standing, walking and bending

Ability to perform the following: kneeling, stooping, crouching, reaching, grasping, pushing, pulling and repetitive motion.

Occasionally push, pull and lift objects/equipment weighing up to 35 pounds

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military


Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve peoples lives. This is where its happening. This is where youll help solve the problems that have never been solved. Were freeing information so it can be used safely and securely wherever its needed. Were creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life 's best work. SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: Registrar I, Per Diem, CRH, Cooperstown, NY, New York, hiring immediately, #rpo, #BAHQ3, Sign-On Bonus

Keywords: UnitedHealth Group, Albany , Medical Receptionist, Other , Cobleskill, New York

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