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Customer Service Rep

Company: Aerotek
Location: Latham
Posted on: January 16, 2022

Job Description:

Aston Carter is looking for quality customer service reps to join one of the largest healthcare providers in the country! Description:Respond to customer service inquiries including, but not limited to benefit information, and timely fulfillment of requests for membership, providers and client representatives. Acting as a liaison with internal and external business partners to provide an exceptional customer service experience. Essential Responsibilities:1. Responsible for providing exceptional customer service, while answering incoming member and provider telephone inquiries in a manner that is always respectful and courteous. 2. Proficient use of proprietary administration systems to respond to customer inquiries and requests adhering to defined customer service standards.(ex. Knowledge of in/out of network co-pays, non-plan allowances/retail value as well as the various network relationships).3. Ability to identify and satisfy unique eligibility circumstances (e.g. Member not on file, member termed and/or split benefits etc.). 4. Act as a liaison coordinating efforts between, member, provider, client representatives and the manufacturing facilities.6. Ability to identify and perform requirements relative to specialty services (including but not limited to student proof, prior approval, medically necessary contacts, special voucher/authorization processing, and requesting enrollment cards as well as out-of-network requirements) and/or order entry.9. Perform in adherence to HVHC core values including but not limited to privacy, confidentiality and proprietary company policies and procedures (i.e. HIPAA).10. Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. This is in addition to, the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements.This opportunity will fill up fast! Apply today or email your resume to:TJ Barresitbarresi@astoncarter.comAbout Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aerotek, Albany , Customer Service Rep, Other , Latham, New York

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