Customer Service Rep
Posted on: January 16, 2022
Aston Carter is looking for quality customer service reps to
join one of the largest healthcare providers in the country!
Description:Respond to customer service inquiries including, but
not limited to benefit information, and timely fulfillment of
requests for membership, providers and client representatives.
Acting as a liaison with internal and external business partners to
provide an exceptional customer service experience. Essential
Responsibilities:1. Responsible for providing exceptional customer
service, while answering incoming member and provider telephone
inquiries in a manner that is always respectful and courteous. 2.
Proficient use of proprietary administration systems to respond to
customer inquiries and requests adhering to defined customer
service standards.(ex. Knowledge of in/out of network co-pays,
non-plan allowances/retail value as well as the various network
relationships).3. Ability to identify and satisfy unique
eligibility circumstances (e.g. Member not on file, member termed
and/or split benefits etc.). 4. Act as a liaison coordinating
efforts between, member, provider, client representatives and the
manufacturing facilities.6. Ability to identify and perform
requirements relative to specialty services (including but not
limited to student proof, prior approval, medically necessary
contacts, special voucher/authorization processing, and requesting
enrollment cards as well as out-of-network requirements) and/or
order entry.9. Perform in adherence to HVHC core values including
but not limited to privacy, confidentiality and proprietary company
policies and procedures (i.e. HIPAA).10. Participate in any/all
training and educational activities necessary to fulfill at least
the minimum requirements as specified within your departmental
goals. This is in addition to, the completion of any activities
necessary for the maintenance of professional affiliations or
organizational requirements.This opportunity will fill up fast!
Apply today or email your resume to:TJ
Barresitbarresi@astoncarter.comAbout Aston Carter: At Aston Carter,
were dedicated to expanding career opportunities for the skilled
professionals who power our business. Our success is driven by the
talented, motivated people who join our team across a range of
positions from recruiting, sales and delivery to corporate roles.
As part of our team, employees have the opportunity for long-term
career success, where hard work is rewarded and the potential for
growth is limitless.Established in 1997, Aston Carter is a leading
staffing and consulting firm, providing high-caliber talent and
premium services to more than 7,000 companies across North America.
Spanning four continents and more than 200 offices, we extend our
clients capabilities by seeking solvers and delivering solutions to
address todays workforce challenges. For organizations looking for
innovative solutions shaped by critical-thinking professionals,
visit Aston Carter is a company within Allegis Group, a global
leader in talent solutions.The company is an equal opportunity
employer and will consider all applications without regards to
race, sex, age, color, religion, national origin, veteran status,
disability, sexual orientation, gender identity, genetic
information or any characteristic protected by law.If you would
like to request a reasonable accommodation, such as the
modification or adjustment of the job application process or
interviewing process due to a disability, please call 888-237-6835
or email for other accommodation options. However, if you have
questions about this position, please contact the Recruiter located
at the bottom of the job posting. The Recruiter is the sole point
of contact for questions about this position.
Keywords: Aerotek, Albany , Customer Service Rep, Other , Latham, New York
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