Customer Experience Specialist
Company: Protective Industrial Products, Inc.
Location: Latham
Posted on: May 16, 2022
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Job Description:
Job Description The Customer Experience Specialist provides high
quality customer support and problem resolution utilizing
telephone, email and chat technologies. Additionally, this position
handles general customer concerns which can include mis-shipments,
returns, and pricing discrepancies. Individual must be able to
escalate any concerns as needed to ensure issues are handled within
a timely manner. The Specialist performing at this level will be
required to utilize skills from training, education, or experience
to fulfill their daily responsibilities. In addition, this position
will work in a team environment to maximize individual and team
performance. Qualifications: High School Diploma; Associates
preferred but not required. Previous experience in a telephonic or
personal customer contact position is preferred. Demonstrated
customer service orientation. Commitment to developing strong
customer relationships and providing resolution to customer issues
on the first pass. Strong written and verbal proficiencies with
attention to detail and accuracy. Flexibility to work in a
fast-paced, multi-task team environment. Basic PC knowledge,
working knowledge of Microsoft Outlook, Windows operating systems,
Internet and mainstream web browsers Accountabilities: Work
includes assisting customers telephonically or non-telephonically
with service and support issues. Diagnose and resolve problems
utilizing department tools, resources, business judgment and
expertise, resulting in increased customer confidence with PIP
products. Upsell customers on PIP product line on incoming calls;
and when appropriate, use best efforts to increase sales through
outgoing sales calls to customers. Individuals are expected to
perform as positive role models by demonstrating continuous
performance improvement, solid business skills and support of
department and company objectives. Ensure productivity and quality
levels are met in order to meet and exceed customer expectations.
Work effectively in a team environment. Competitive Pay Offered
Company Description Protective Industrial Products, Inc. (PIP), a
global organization headquartered in Latham, NY is a leading
provider of hand protection and PPE to Industrial and Construction
markets. Recent growth includes the joining of West Chester
Protective Gear, Worldwide Protective Products, QRP, Uniform
Technology, Boss Gloves and Caiman Gloves into the PIP family.
Combined, we are now a referenced global leader in Hand Protection
and Safety products.
Keywords: Protective Industrial Products, Inc., Albany , Customer Experience Specialist, Other , Latham, New York
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