Universal Banker - Dutchess/Ulster
Company: TRUSTCO BANK
Location: Red Hook
Posted on: May 16, 2022
Job DescriptionEEO Statement: We are an equal employment
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, disability status, protected
veteran status or any other characteristic protected by law. Job
Title: Universal Banker Reports to: Senior Universal Banker FLSA
Status: Non-Exempt Salary Grade: NE13 Supervisory Responsibility:
Yes SUMMARY: The Universal Banker supports the Senior Universal
Banker by overseeing the efficient operation of the branch to
ensure all operational functions are completely and properly
performed by the staff while conveying a feeling of trust, service,
security and satisfaction to customers and staff. The duties of the
Universal Banker are contingent on the scope of the services that
are offered at the facility. The Universal Banker must have a
familiarity with IRA services and personal banking products and
services. ESSENTIAL DUTIES AND RESPONSIBILITIES include the
following. Other duties may be assigned by supervisor and/or
Trustco Bank's Board of Directors.
- Responsible for all in branch customer service requests.
- Responsible for opening a till in the absences of the Associate
- Will float between assigned branches to assist with scheduling
- Manages the branch and supervises the Associate Banker in the
absence of Senior Universal Banker.
- Builds and promotes branch identity, drives sales and promotes
overall ownership and accountability for improving customer service
and branch success.
- Provides above standard customer service through personal
contact with customers and prospects in adherence with company
- Handles customer issues in person or over the phone and will
follow up with a resolution to the issue.
- Reviews and approves requests such as large check cashing
requests, authorizing bank checks or general ledger tickets, and
the approval of various reports, paperwork and cash counts.
- Works to meet existing branch performance standards in areas
such as operating control loss, Associate Banker's level of
experience, bank secrecy, and compliance with established policies
- Continues to build proficiency of banking principles and sales
techniques by attending internal training, external training, and
completion of continuing education courses. REQUIRED
- High School Diploma or equivalent education or experience.
- Supervisory experience.
- Customer service experience.
- Cash handling experience.
- Effective verbal communication skills.
- Well organized with the ability to manage multiple tasks.
- Ability to work well in small groups. PREFERRED
- Bachelor's degree.
- Previous banking experience. POSITION TYPE/EXPECTED HOURS:This
is a full time position. Work hours are scheduled around the
following branch hours: Monday 9:00am – 5:00pm Tuesday 9:00am –
5:00pm Wednesday 9:00am – 5:00pm Thursday 9:00am – 5:00pm Friday
9:00am – 6:00pm Saturday 9:00am – 12:00pm Sunday Closed Employees
will be scheduled to arrive half an hour prior to the opening of
the branch and work fifteen to thirty minutes following the closing
of the branch. TRAVEL:Travel using personal vehicle, occasional
overnight travel. Valid driver's license required. LANGUAGE SKILLS:
Must be able to speak, read, write, and understand the primary
language(s) used in the workplace; bilingualskills a plus. Ability
to read, analyze, and interpret general business information,
including but not limited to company policies and procedures.
Ability to effectively present information and respond to questions
from groups of managers and customers. PHYSICAL DEMANDS: The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
- Ability to lift 10 to 20 lbs.
- Must be able to stand for long periods of time.Must have
dexterity to handle money.
- Must use hands to operate office machines.
- Ability to communicate both in person and/or by telephone. WORK
ENVIRONMENT: The work environment characteristics described here
are representative of those an employee encounters while performing
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions. For the most part, ambient room temperatures,
lighting and traditional equipment as found in a typical office /
retail environment. OTHER DUTIES: Please note this job description
is not designed to cover or contain a comprehensive listing of all
activities, duties or responsibilities that are required of the
employee for this job. Duties, responsibilities and activities may
change at any time with or without notice. AFFIRMATIVE ACTION
PLAN/EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: Trustco Bank is an
equal opportunity/affirmative action employer. It is the policy of
Trustco Bank to take affirmative action in affording equal
employment opportunities to all qualified persons without regard to
race, color, religion, sex, national origin, age, marital status,
genetic information, disability or protected veteran status. This
includes, but is not limited to, the following: Hiring, placement,
upgrading, transfer, demotion or promotion.Recruitment, advertising
or solicitation for employment.Treatment during employment.Rates of
pay or other forms of compensation.Selection for training,
including apprenticeship. Layoff or termination.It is the policy of
Trustco Bank to cooperate to the fullest extent with the applicable
regulations of the Civil Rights Act and any legislation on Equal
Keywords: TRUSTCO BANK, Albany , Universal Banker - Dutchess/Ulster, Other , Red Hook, New York
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