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Client Care Specialist

Company: Ethos Veterinary Health
Location: Latham
Posted on: May 16, 2022

Job Description:

Job Description Capital District Veterinary Referral Hospital is expanding our emergency services and is looking to add a Client Care Specialist to join our growing specialty and emergency team.Shift: This position will be full-time, required to work 1 weekend shift each week. Must be flexible. Thursday - Saturday, 8 AM - 8 PM.About the Role: The Client Care Specialist will demonstrate exceptional client service skills at all times to represent the organization and perform day-to-day operations of the front desk while consistently following Client Care Specialist protocols to complete tasks. Some of the essential responsibilities are to:

  • Educate and advise clients regarding CDVRH services, products and practices
  • Prepare and review documents and medical records accurately and completely
  • Assisting clients with general information, appointments and invoicing
  • Admit and discharge pets from appointments and services and schedule follow-ups as needed
  • Accurately update and maintain client/pet records and files in accordance with Ethos and legal requirementsQualifications:
    • Qualified candidates should possess excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
    • The right candidate will have a fundamental knowledge of windows based computer programs.
    • If you are a flexible, energetic, personable individual looking for an opportunity, please submit letter of interest and resume
    • Ability to recognize and seek guidance in all client-related cases where protocol does not applyBenefits of Working at Capital District Veterinary Referral Hospital:
      • Compensation is based on experience and skill level.
      • Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.Thank you for reading our job posting. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. Powered by JazzHR0ryt8gUHZP

Keywords: Ethos Veterinary Health, Albany , Client Care Specialist, Other , Latham, New York

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