Float Teller - Oneonta, NY
Company: KeyCorp
Location: Oneonta
Posted on: May 16, 2022
|
|
Job Description:
Location:202 Main Street - Oneonta, New York 13820 ABOUT THE JOB
(JOB BRIEF): This is a 35hr float teller for the Oneonta area. At
Key, we have the opportunity to bring ease value and expertise to
our clients by helping them have confidence and the peace of mind
to dream big. As a Teller, you will report to the Branch Manager or
to the Experience Leader (Teller Float) and are the initial contact
for clients. The Teller is a critical position within the branch
and an important member of the branch team. The Teller provides
excellent client service by welcoming new and existing clients of
the Bank and assisting them with account transactions and servicing
needs. In addition, he/she acts as a resource in identifying and
resolving client servicing issues. Tellers, through their
conversations with the clients, listen to uncover financial needs
and transitions clients to a banker to further assist. ESSENTIAL
JOB FUNCTIONS: The role of the Teller is to be welcoming, build
rapport and provide outstanding service to the Bank clients while
performing account transactions, all of which align to the Branch
Playbook. Tellers and all Branch team members are expected to act
professionally at all times, conduct business ethically avoid
conflicts of interest and act in the best interest our clients and
Key. Duties assigned include: Primary Teller Functions * Accept and
accurately process all financial service transactions * Maintain
responsibility for cash drawer and follow proper balancing
procedures * Act as a resource to identify and resolve client
servicing issues * Listen for clues for Financial Wellness
opportunities during client conversations, and then appropriately
transition the client(s) to a Banker Build Client Rapport * Provide
excellent client service to all KeyBank clients * Where problem
resolution is required, take thorough information from the client
and get back to them in a timely manner * Ensure a confident tone
that reassures the client we will follow up with resolution * Greet
and welcome every client as they enter the branch; acknowledge by
name, if known * Assist clients in achieving their financial goals
and objectives through the use of Financial Wellness tools *
Participate in client appreciation events * Address client issues
or concerns; engage branch management when needed to provide full
solutions for clients * Help create and establish a business
relationship between the Banker and the client * Coordinate time
between Banker and client for business meetings as necessary *
Engage the Lead Teller and or Banker when faced with complex client
account issues * Answer the phone within the Branch professionally,
promptly, and pleasantly * Participate in post/debrief meetings
with the branch team involving clients from the day to better
understand specific client needs Risk Management * Ensure
compliance with security and audit procedures * Adhere to all
applicable policies and procedures Additional Responsibilities *
Participate in morning huddles and end of day debriefs * Understand
goals and objectives for the branch * Review and maintain knowledge
of product guides, fees and policies to stay current on offerings *
Provide answers and assistance for client questions/concerns,
utilizing resources within the branch REQUIRED QUALIFICATIONS:
Teller * High School Diploma, GED or equivalent business experience
* 6 months experience in a client service facing role * Prefer cash
handling experience * Excellent communication and interpersonal
skills * General understanding of PC with Windows based
applications and calculator * Ability to work branch hours to
include weekends and occasional evenings * Physical Requirements:
Prolonged Standing (5-8 hours per day), frequent use of hands to
manipulate/grasp objects, ability to communicate face to face and
on the phone with clients, occasional bending and lifting from
floor height, frequent forward reach,
Keywords: KeyCorp, Albany , Float Teller - Oneonta, NY, Other , Oneonta, New York
Click
here to apply!
|