Float Teller - Oneonta, NY
Company: Keybank National Association
Location: Oneonta
Posted on: June 24, 2022
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Job Description:
Location:
202 Main Street - Oneonta, New York 13820
ABOUT THE JOB (JOB BRIEF):
This is a 35hr float teller for the Oneonta area.
At Key, we have the opportunity to bring ease value and expertise
to our clients by helping them have confidence and the peace of
mind to dream big.
As a Teller, you will report to the Branch Manager or to the
Experience Leader (Teller Float) and are the initial contact for
clients. The Teller is a critical position within the branch and an
important member of the branch team. The Teller provides excellent
client service by welcoming new and existing clients of the Bank
and assisting them with account transactions and servicing needs.
In addition, he/she acts as a resource in identifying and resolving
client servicing issues. Tellers, through their conversations with
the clients, listen to uncover financial needs and transitions
clients to a banker to further assist.
ESSENTIAL JOB FUNCTIONS:
The role of the Teller is to be welcoming, build rapport and
provide outstanding service to the Bank clients while performing
account transactions, all of which align to the Branch Playbook.
Tellers and all Branch team members are expected to act
professionally at all times, conduct business ethically avoid
conflicts of interest and act in the best interest our clients and
Key. Duties assigned include:
Primary Teller Functions
* Accept and accurately process all financial service
transactions
* Maintain responsibility for cash drawer and follow proper
balancing procedures
* Act as a resource to identify and resolve client servicing
issues
* Listen for clues for Financial Wellness opportunities during
client conversations, and then appropriately transition the
client(s) to a Banker
Build Client Rapport
* Provide excellent client service to all KeyBank clients
* Where problem resolution is required, take thorough information
from the client and get back to them in a timely manner
* Ensure a confident tone that reassures the client we will follow
up with resolution
* Greet and welcome every client as they enter the branch;
acknowledge by name, if known
* Assist clients in achieving their financial goals and objectives
through the use of Financial Wellness tools
* Participate in client appreciation events
* Address client issues or concerns; engage branch management when
needed to provide full solutions for clients
* Help create and establish a business relationship between the
Banker and the client
* Coordinate time between Banker and client for business meetings
as necessary
* Engage the Lead Teller and or Banker when faced with complex
client account issues
* Answer the phone within the Branch professionally, promptly, and
pleasantly
* Participate in post/debrief meetings with the branch team
involving clients from the day to better understand specific client
needs
Risk Management
* Ensure compliance with security and audit procedures
* Adhere to all applicable policies and procedures
Additional Responsibilities
* Participate in morning huddles and end of day debriefs
* Understand goals and objectives for the branch
* Review and maintain knowledge of product guides, fees and
policies to stay current on offerings
* Provide answers and assistance for client questions/concerns,
utilizing resources within the branch
REQUIRED QUALIFICATIONS:
Teller
* High School Diploma, GED or equivalent business experience
* 6 months experience in a client service facing role
* Prefer cash handling experience
* Excellent communication and interpersonal skills
* General understanding of PC with Windows based applications and
calculator
* Ability to work branch hours to include weekends and occasional
evenings
* Physical Requirements: Prolonged Standing (5-8 hours per day),
frequent use of hands to manipulate/grasp objects, ability to
communicate face to face and on the phone with clients, occasional
bending and lifting from floor height, frequent forward reach,
frequent lifting of 1 - 10 lbs., occasional lifting of up to 30
lbs.
Float Teller
* In addition to all Teller requirements, the Float Teller must
have the ability to work at multiple branch locations
* Must have access to reliable transportation to facilitate working
in multiple branches
* Must have schedule flexibility
KeyCorp is an Equal Opportunity and Affirmative Action Employer
committed to building a diverse, equitable and inclusive culture.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status or
other protected category.
Qualified individuals with disabilities or disabled veterans who
are unable or limited in their ability to apply on this site may
request reasonable accommodations by emailing
HR_Compliance@keybank.com.
Keywords: Keybank National Association, Albany , Float Teller - Oneonta, NY, Other , Oneonta, New York
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