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Customer Retention Specialist

Company: Osmind
Location: Gloversville
Posted on: June 25, 2022

Job Description:

[Customer Service / Remote] - Anywhere in U.S. / Competitive salary / 100% employer contribution to healthcare insurance / 401K matching / Unlimited PTO - As a Customer Experience Associate you'll: Respond to customer queries in a timely and accurate way via email, possibly phone and chat; Problem-solve customer issues and recommend optimal solutions; Work closely with Engineering team to resolve customer issues; Identify customer needs and help customers use specific features; Spearhead internal documentation and customer-facing support article creation...Hiring Fast > >

Keywords: Osmind, Albany , Customer Retention Specialist, Other , Gloversville, New York

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