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CX Customer Journey, Sr. Strategist - REMOTE (US)

Company: Humana
Location: Albany
Posted on: June 25, 2022

Job Description:


We're not just a health insurance company: our diverse lines of business position us to serve millions of people with a wide range of needs, including seniors, military members, and self-employed individuals.

We have market-leading Medicare Advantage and Medicare Prescription drug businesses, while continuing to invest in a robust integrated care delivery model spanning Primary Care, Home Care, and Pharmacy. Humana is consistently recognized as a top place to work in healthcare, especially in areas of Diversity and Inclusion.


Humana's Consumer Experience Strategy and Design team aims to deliver a personalized, seamless and easy healthcare experience for all our members. We break down traditional silos to design solutions based on how our members seek and receive care - this means teaming differently in a cross-functional manner, pioneering agile methodologies, and relentlessly focusing on the consumer experience.

As a Senior Strategy Advancement Professional, you will serve as a strategic partner to the Experience Strategy and Consumer Journey teams. You will be applying foundational business principles to value new opportunities and track in-flight initiatives, support report-outs to senior leadership, and move agile teams forward through in-market testing and implementation.

**Duties & Responsibilities:**

+ Partner with journey leaders to communicate strategic recommendations, progress of experience initiatives and operating roadmap for the CEO, C-Suite and Board of Directors

+ Partner with business partners to prioritize experience-related initiatives based on a balance set of business- and consumer-driven criteria

+ Own ad hoc strategic projects in support of journey work, including problem framing, quantitative analysis, and development of supporting communication to socialize findings

+ Assess opportunity size of new and inflight initiatives to inform investment and scaling decisions

+ Conduct research, including competitive intelligence and market research to inform competitive advantage and new opportunity areas to explore

**Required Qualifications**

+ Bachelor's degree with outstanding academic credentials, preferably with a quantitative focus

+ 2+ years prior experience in strategy, corporate development, business development, corporate strategic planning, investment banking, management consulting, finance, or related fields

+ Strong problem solving skills and the ability to perform complex qualitative and quantitative analysis with limited supervision

+ In addition, you are: highly collaborative, self-motivated, comfortable dealing with ambiguity, biased toward action. In addition, you have strong attention to detail, excellent verbal & written communication abilities, and robust experience with Microsoft Excel and PowerPoint

**Additional information:**

+ Ideally reside in Central or Eastern time zone

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

**Scheduled Weekly Hours**


Keywords: Humana, Albany , CX Customer Journey, Sr. Strategist - REMOTE (US), Other , Albany, New York

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