CX Customer Journey, Sr. Strategist - REMOTE (US)
Company: Humana
Location: Albany
Posted on: June 25, 2022
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Job Description:
**Description**
We're not just a health insurance company: our diverse lines of
business position us to serve millions of people with a wide range
of needs, including seniors, military members, and self-employed
individuals.
We have market-leading Medicare Advantage and Medicare Prescription
drug businesses, while continuing to invest in a robust integrated
care delivery model spanning Primary Care, Home Care, and Pharmacy.
Humana is consistently recognized as a top place to work in
healthcare, especially in areas of Diversity and Inclusion.
**Responsibilities**
Humana's Consumer Experience Strategy and Design team aims to
deliver a personalized, seamless and easy healthcare experience for
all our members. We break down traditional silos to design
solutions based on how our members seek and receive care - this
means teaming differently in a cross-functional manner, pioneering
agile methodologies, and relentlessly focusing on the consumer
experience.
As a Senior Strategy Advancement Professional, you will serve as a
strategic partner to the Experience Strategy and Consumer Journey
teams. You will be applying foundational business principles to
value new opportunities and track in-flight initiatives, support
report-outs to senior leadership, and move agile teams forward
through in-market testing and implementation.
**Duties & Responsibilities:**
+ Partner with journey leaders to communicate strategic
recommendations, progress of experience initiatives and operating
roadmap for the CEO, C-Suite and Board of Directors
+ Partner with business partners to prioritize experience-related
initiatives based on a balance set of business- and consumer-driven
criteria
+ Own ad hoc strategic projects in support of journey work,
including problem framing, quantitative analysis, and development
of supporting communication to socialize findings
+ Assess opportunity size of new and inflight initiatives to inform
investment and scaling decisions
+ Conduct research, including competitive intelligence and market
research to inform competitive advantage and new opportunity areas
to explore
**Required Qualifications**
+ Bachelor's degree with outstanding academic credentials,
preferably with a quantitative focus
+ 2+ years prior experience in strategy, corporate development,
business development, corporate strategic planning, investment
banking, management consulting, finance, or related fields
+ Strong problem solving skills and the ability to perform complex
qualitative and quantitative analysis with limited supervision
+ In addition, you are: highly collaborative, self-motivated,
comfortable dealing with ambiguity, biased toward action. In
addition, you have strong attention to detail, excellent verbal &
written communication abilities, and robust experience with
Microsoft Excel and PowerPoint
**Additional information:**
+ Ideally reside in Central or Eastern time zone
Humana and its subsidiaries require vaccinated associates who work
outside of their home to submit proof of vaccination, including
COVID-19 boosters. Associates who remain unvaccinated must either
undergo weekly negative COVID testing OR wear a mask at all times
while in a Humana facility or while working in the field.
**Scheduled Weekly Hours**
40
Keywords: Humana, Albany , CX Customer Journey, Sr. Strategist - REMOTE (US), Other , Albany, New York
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