Bilingual Spanish Customer Service Representative
Company: Maximus
Location: Albany
Posted on: August 7, 2022
Job Description:
Pay and Benefits:
- Pay rate $16.50 per hour
- $1,500 Retention Bonus (eligible after 120 days of successful
employment)
- Quarterly Bonus Opportunity up to 5% of your Quarterly
earnings
- Paid training onsite for 6 weeks (after successful completion
of training there is the opportunity to work REMOTE)
- Benefits (including Paid Time Off)
- A variety of weekday and weekend shifts that meet lifestyle and
family goals
- Supportive work environment
- Many opportunities for promotion and career advancement
- No cold calling, sales or collection calls! Major Purpose: The
Bilingual Customer Service Representative is responsible for
answering inquiries from Marketplace individual consumers including
but not limited to general information as well as assisting
individuals and families in applying for health care coverage
through the Marketplace.
Job Requirements: Duties/Responsibilities:
- Answer incoming calls from consumers including the general
public, prospective enrollees and people assisting enrollees or
acting on their behalf in accordance with all performance
standards, policy and procedures, and protocols.
- Process new applications for health care coverage via the
telephone including building tax household, household income,
eligibility determinations, interpreting determinations made by the
Marketplace, and enrollment into health plans.
- Process life event changes, demographic updates, disenrollment
requests, and special enrollment periods as requested.
- Transfer/refer consumers to appropriate entities according to
the established guidelines.
- Perform co-browse interactions with consumers seeking
assistance with the application process via the NYSOH, as
necessary
- Facilitate the fulfillment of caller requests for materials via
mail, email, or download.
- Respond to all inquiries consistent with confidentiality and
privacy policies and refers callers to alternate sources when
appropriate.
- Escalate calls or issues to the appropriate designated staff
for resolution as needed.
- Track and document all inquiries using the applicable
systems.
- Facilitate translation services for non-English speaking
callers according to procedures.
- Attends meetings and trainings as requested and maintains
up-to-date knowledge of all programs and systems.
- Meet Quality Assurance (QA) and other key performance
metrics.
- Responsible for adhering to established safety standards.
- Work is constantly performed in an office environment Education
Required:
- High School Diploma or equivalent. Background & Experience
Required:
- 0 to 1 years of experience
- High School Diploma or equivalent
- Bilingual Spanish
- Strong data entry and telephone skills;
- Excellent organizational, interpersonal, written, and verbal
communication skills;
- Ability to perform comfortably in a fast-paced work
environment;
- Ability to successfully execute many complex tasks
simultaneously;
- Ability to work as a team member, as well as
independently.
- Previous experience with computers, phone systems, and headsets
preferred;
- Previous experience in customer service preferred
- Must reside in State of New York
Keywords: Maximus, Albany , Bilingual Spanish Customer Service Representative, Other , Albany, New York
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