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Assistant CSR

Company: Marshall & Sterling Inc
Location: Queensbury
Posted on: September 23, 2022

Job Description:

Provide superior service and administrative support for department.MAJOR RESPONSIBILITIESProvide prompt and efficient assistance according to agency procedures and guidelines in the completion of administrative functions; (mail, phone, receptionist, backup etc.).Work in conjunction with Customer Service Representative, Sr. Customer Service Representative or Account Manager and provide service to customers; (invoicing, processing enrollments and terminations, copying, scanning, claims, billing, COBRA, renewal confirmations, etc.).Request identification cards.Process transactions carefully paying attention to detail on a timely basis to minimize the potential for any errors and omissions exposure.Assist in follow up of outstanding claims in accordance with agency guidelines.Assist in the completion of daily reports.Maintain professional accreditation necessary to meet agency standards.Participate in continuing education programs when available.Build and maintain a favorable and professional work relationship with other staff members.Communicate with Supervisor / Manager any issues to ensure excellent customer service.Adhere to established employee manual policies and guidelines.Adhere to workflow procedures and follow guidelines to reduce the risk of E&O Claims.Promptly report all E&O claims and potential E&O claims.Maintain confidentiality in all aspects of client, staff and agency information.Perform other duties and projects as assigned.

College degree preferred, high school diploma or equivalent required.Experience and knowledge of Microsoft Office programs.Experience with Vertafore a plus.Works effectively and relates well with others including superiors, colleagues and individuals inside and outside the company in a professional manner.Demonstrated ability to communicate effectively.High level of organizational ability with attention to detail.PI192266716

Keywords: Marshall & Sterling Inc, Albany , Assistant CSR, Other , Queensbury, New York

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