Assistant CSR
Company: Marshall & Sterling Inc
Location: Queensbury
Posted on: September 23, 2022
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Job Description:
Description:
Provide superior service and administrative support for
department.MAJOR RESPONSIBILITIESProvide prompt and efficient
assistance according to agency procedures and guidelines in the
completion of administrative functions; (mail, phone, receptionist,
backup etc.).Work in conjunction with Customer Service
Representative, Sr. Customer Service Representative or Account
Manager and provide service to customers; (invoicing, processing
enrollments and terminations, copying, scanning, claims, billing,
COBRA, renewal confirmations, etc.).Request identification
cards.Process transactions carefully paying attention to detail on
a timely basis to minimize the potential for any errors and
omissions exposure.Assist in follow up of outstanding claims in
accordance with agency guidelines.Assist in the completion of daily
reports.Maintain professional accreditation necessary to meet
agency standards.Participate in continuing education programs when
available.Build and maintain a favorable and professional work
relationship with other staff members.Communicate with Supervisor /
Manager any issues to ensure excellent customer service.Adhere to
established employee manual policies and guidelines.Adhere to
workflow procedures and follow guidelines to reduce the risk of
E&O Claims.Promptly report all E&O claims and potential
E&O claims.Maintain confidentiality in all aspects of client,
staff and agency information.Perform other duties and projects as
assigned.
Requirements:
College degree preferred, high school diploma or equivalent
required.Experience and knowledge of Microsoft Office
programs.Experience with Vertafore a plus.Works effectively and
relates well with others including superiors, colleagues and
individuals inside and outside the company in a professional
manner.Demonstrated ability to communicate effectively.High level
of organizational ability with attention to detail.PI192266716
Keywords: Marshall & Sterling Inc, Albany , Assistant CSR, Other , Queensbury, New York
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