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Bilingual Spanish Client Representative

Company: Maximus
Location: Albany
Posted on: September 24, 2022

Job Description:

Pay and Benefits:

  • Pay rate $16.00 per hour
  • $1,500 Retention Bonus (eligible after 120 days of successful employment)
  • Quarterly Bonus Opportunity up to 5% of your Quarterly earnings
  • Paid training onsite for 6 weeks (after successful completion of training there is the opportunity to work REMOTE)
  • Benefits (including Paid Time Off)
  • A variety of weekday and weekend shifts that meet lifestyle and family goals
  • Supportive work environment
  • Many opportunities for promotion and career advancement
  • No cold calling, sales or collection calls! The Bilingual Client Service Representatives supporting Medicaid, Child Health Plus and Marketplace serve some of the most vulnerable communities by providing customer care to millions of Americans who need to maneuver through complex healthcare plans. CSRs assist callers by answering general inquiries, providing information to prospective enrollees, and fulfilling consumer requests via email, mail, or digital download. List of job requirements. Job Requirements:Duties / Responsibilities:
    • Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols
    • Meet Quality Assurance (QA) and other key performance metrics
    • Transfer/refer consumers to appropriate entities according to the established guidelines
    • Facilitate the fulfillment of consumer requests for materials via mail, email, or download
    • Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
    • Track and document all inquiries using the applicable systems
    • Escalate calls or issues to the appropriate designated staff for resolution as needed
    • Facilitate translation services for non-English speaking callers according to procedures
    • Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems
    • Responsible for adhering to established safety standards
      • Must be able to remain in a stationary position for an extended period of time
      • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
      • Work is constantly performed in an office environment
      • Performs other duties as assigned by management Education Required:
        • High School Diploma or equivalent Background & Experience Required:
          • Bilingual Spanish and English, spear, read, and translate
          • 0 - 1 years of experience
          • Strong data entry and telephone skills
          • Previous experience with computers, phone systems, and headsets preferred
          • Excellent organizational, interpersonal, written, and verbal communication skills
          • Ability to perform comfortably in a fast-paced work environment
          • Must be able to work as a team member, as well as independently
          • Ability to successfully execute many complex tasks simultaneously
          • Previous experience in customer service preferred

Keywords: Maximus, Albany , Bilingual Spanish Client Representative, Other , Albany, New York

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