AutoCamp Catskills Front Desk (Guest Experience) Supervisor
Company: Prospect Hotel Services LLC
Posted on: January 27, 2023
Do you love to create delight through design and attention to
detail? Are you a MacGyver who always finds a way to get it done?
If so, then we invite you to apply to AutoCamp to join our
AutoCamp is seeking a Guest Experience Supervisor to direct and
supervise the Guest Experience Team ensuring that Autocamp's guests
have an exceptional luxury-oriented outdoor experience, and, to
care for associate morale, standards, training and Company
profitability. The person in this role will act as the face of
Autocamp by providing guests with a positive first and last
AutoCamp is a lifestyle hotel brand that is changing the way people
experience the great outdoors. We provide an upscale, hassle-free,
and comfortable experience in the world's top outdoor destinations
- we call it Outdoor Hospitality.
Sound good? We'd love to hear from you. Be sure to fill out the
application and if you have a resume and a cover letter attach them
too.ESSENTIAL RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO:
Responsible for overseeing the front desk team and supporting the
General Manager in ensuring that daily front desk operations are
smooth and efficient while maintaining a focus on guest and
Lead by example: provide high-quality service and uncompromising
hospitality towards all customers and associates.
Manage a multi-cultural team and lead in a manner that embraces
Partner with Assistant General Manager in the oversight of the
Retail shop, responsible for insuring front office team properly
stocks and sets the retail area.
Interview and hire Associates, then train and develop for
technical, hospitality, communication, management, and
organizational skills. Guide all associates towards success as it
relates customer satisfaction, property business and financial
Keep associates informed about daily operations and events.
Coordinates and creates schedules weekly based on the occupancy
forecast, schedules are to be approved by Assistant Manager and
posted each week.
Ensure associates are properly logging time in and out, entering
PTO hours, and following meal period break law. Troubleshoot
discrepancies from previous shifts and make corrections as
Monitor team member performance, provide supervision and
professional development, schedule, conduct counseling and
evaluations, and deliver recognition and rewards.
Inform General Manager of Human Resource issues. Manage
disciplinary issues with discretion, confidence, and in a
Possess a working knowledge of Property Management System (PMS) and
downtime procedures. Keep PMS reports current.
Ensure that Autocamp standards, operating procedures and policies
are in place and followed by associates.
Be knowledgeable of all emergency plans and safety practices and
know how to act upon them.
Report any unusual occurrences immediately to the General
Develop and implement plans that continually improve upon guest
satisfaction and associate performance. Respond and follow up on
assigned customer care issues.
Create memorable check in and check out experiences for guests to
encourage repeat visits.
Ensure all calls, Guest comments, comment cards and Guest surveys
are properly recorded and closed. Use reports to analyze Guest
problems and work to reduce and resolve such issues and takes
appropriate action to ensure 100% Guest satisfaction.
Maintains and improves guest service and courtesy control
Manages any guest problem or complaint in a professional and
Ensures that the Front Desk area is maintained in a clean and
Conduct monthly department meetings to review new procedures and
solicits input from all employees.
Attend weekly staff meeting to stay informed of Autocamp business
and to inform department supervisors and managers of schedule
Ensure best possible average rate and room occupancy.
Completes shift end and period end tasks, including review of
Monitors key controls.
Monitors delivery of packages for the business and Guests.
Know the facilities and hours of operation of the property.
Be familiar with sales strategies; communicate daily with sales
Performs any other duties as requested by General Manager.
Responsible for leading Front Desk Associates and supporting the
Assistant General Manager and General Manager in the oversight of
DESIRED SKILLS AND EXPERIENCE
Previous experience with hotel PMS and POS systems.
Working knowledge of Cloud Based Applications; knowledge of Google
Suite products preferred.
Experience in front office/guest service operations as a Front Desk
Agent, Office Manager or equivalent.
Proven experience delivering results through the management of a
Proficiency in MS Office including Excel, Word and Outlook.
Strong management and relational skills.
EDUCATIONAL REQUIREMENTS AND PREFERENCES
A High School Diploma or G.E.D certificate is required.
Two or more years of progressive and practical experience in a
supervisory role is required.
Preferred: Bachelor's degree in hotel or hospitality management,
business or a related field.
Preferred: Experience working in an upscale hospitality
THE RIGHT PERSON WILL---.
Comfortable working with a wide variety of guests and employees,
and able to negotiate through difficult situations.
Passion for guest satisfaction and loyalty.
Thoroughness and an Attention to Detail.
Excellent and Attentive Customer Service.
Must be able to work in an indoor and outdoor environment
Ability to work a varied schedule that includes evenings, nights,
weekends and holidays
Able to hear well enough to communicate on the phone and in person;
and see well enough to work on a computer, read reports and
Must be a MacGyver, and able to find solutions when issues
Keywords: Prospect Hotel Services LLC, Albany , AutoCamp Catskills Front Desk (Guest Experience) Supervisor, Other , Saugerties, New York
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