Member Care Specialist
Company: Hair Club
Location: Albany
Posted on: March 18, 2023
|
|
Job Description:
MAJOR RESPONSIBLITIES:Member Experience: Proactively engage with
past, potential and current members to schedule appointments, enter
and maintain member service history, and collaborate with the team
for member follow up to ensure service satisfaction. Upholds
HairClub's service commitment for membership satisfaction by
following company guidelines, policies and procedures. Recommends
member experience improvements to leadership team to continually
evolve member satisfactionSales Excellence: Achieve and grow
lifetime members by managing the membership experience and ensures
members understand membership benefits. Recommends membership
enhancements, retail opportunities and increase memberships through
renewal of benefits, performing past-member outreach and fee
management activitiesOperational Excellence: Ensures compliance
standards of HairClub facilities to secure operational safety and
effectiveness. Maintains documents, policies and procedures in
accordance with company standards to include; cash handling,
inventory management, member agreements and exceed facility
appearance standardsTeam Collaboration: Builds professional
relationships and communicates effectively virtually and in person.
Able to adjust communication style in the moment to create a
collaborative and cohesive working environment Perform other
reasonable duties as assignedQUALIFICATIONS:At least one (1) year
previous guest service experiencePoint of sale system and other
business software experienceEfficient with all Microsoft
programsKEY COMPETENCIES: Member Experience: Hyper-focused on
exceptional member experience with a strong level of service
commitment.Interpersonal Skills: Professional, friendly and
outgoing communicator who effectively flexes communication style
with other people. Able to reach and stimulate others while being
aware and responsive to their needs and interestsAction Oriented:
Work independently and self-motivated. Able to seek opportunities
vs. problems. Able to work under time constraints and
pressureDemonstrates Self-Awareness: Maintains a professional image
and manages personal brand effectivelyWORKING
CONDITIONS:Office/Salon environmentRequired to have close visual
acuity to perform an activity such as: preparing and analyzing data
and figures; transcribing; viewing a computer terminal and
extensive readingSitting stationary for long periods of
timeKeyboarding: entering text and/or data into a computerRequires
working with computer systemsMay require light lifting
Keywords: Hair Club, Albany , Member Care Specialist, Other , Albany, New York
Click
here to apply!
|