Overnight Emergency Intake Specialist

Company: Upstate Veterinary Specialties
Location: Latham
Posted on: March 19, 2023

Job Description:

Who are we?

Upstate Veterinary Specialties (UVS) is a privately owned, specialty and emergency veterinary practice located in the Capital District of upstate New York. Our mission is to help our patients live longer, happier lives through expert medical care and compassionate customer service.

What are we looking for?

We are seeking enthusiastic and self-motivated Emergency Medical Receptionist to join our Client Relations team. The Emergency Medical Receptionist is the clients' (both pet owners and referring veterinarians) first impression of the practice, on the phone or in person, making it a critical role in our hospital.

Responsibilities include but are not limited to:

Quickly and accurately input client information for emergency visits.
Guide clients through financial decisions and applying for financing options available
Gather and organize medical records for pets coming through the Emergency service as needed, especially outside the hours of the Medical Records Department.
Answer incoming phone calls and address emergencies or other inquiries as needed.
Prepare all appropriate paperwork needed for Emergency appointments
Assist clients through the euthanasia process, discuss cremation options as well as complete necessary paperwork for these services.
Be able to identify the main kinds of STAT cases that come through our Emergency Service and notify medical staff of STAT situations.

Qualifications:

Prior experience in Veterinary or Human Medical field
Must be able to multitask while remaining professional, focused, composed and positive.
Must be able to establish an appropriate and effective rapport with patients, co-workers and medical staff.
Excellent customer service skills and must display integrity, friendliness and compassion.
Basic computer skills

Schedule: Monday through Friday 9:30 pm to 6:00 am or Thursday through Saturday 7:00 pm to 7:00 am

What's in it for you?

At UVS, we work hard to be worthy of the trust from our referral network and community. Our clients see and know our compassion for our work, themselves, and their pets. In addition, we value our employees and treat them like family. We encourage our employees to pursue a healthy balance between work and life and offer multiple incentives that speak to our philosophy.

UVS offers a competitive compensation package which includes:

Fully paid medical, dental, and long-term disability insurance
Retirement plan with matching contribution
Generous paid time off including PTO, Floating Holiday and Bereavement
Pet insurance stipend
Uniform Allowance
Employee Appreciation Events
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Keywords: Upstate Veterinary Specialties, Albany , Overnight Emergency Intake Specialist, Other , Latham, New York