Head Teller - Route 7 Branch, NY
Company: Trustco Bank
Location: Latham
Posted on: April 20, 2024
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Job Description:
EEO Statement: We are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status or any other
characteristic protected by law.
Job Title: Head Teller
Reports to: Branch Manager
FLSA Status: Non-Exempt
Salary Grade: NE10
Supervisory Responsibility: Yes
SUMMARY:
Provides above standard customer service. Accurately and
efficiently completes customer transactions. Responsible for
following and adhering to all bank operational and security
policies and procedures including compliance and privacy policies
and procedures to maintain customer confidentiality.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other
duties may be assigned by their supervisor and/or Trustco Bank's
Board of Directors:
Assists customers with all cash and non- cash related transactions
and services. This includes but is not limited to: check cashing,
processing deposits, processing loan or credit card payments,
answering balance inquiries or other account questions, admitting
customers to their safe deposit box, etc.
Will be responsible for the cash vault and each till that is
used.
Completes required reports such as the unrecovered difference
report, open/close log report, etc., and will maintain records and
logs for audit purposes.
Processes the night drop and balances the Automated Teller Machines
on a daily basis.
Balances the vault and individual till every day; provides
assistance to locate differences; and ensures that all differences
are properly initialed and, if required, reported to the Branch
Manager, Branch Administration and Audit Department
immediately.
Ensures that the appearance of the counter areas are neat,
organized, and in accordance with bank policy.
Ensures all negotiable and confidential records are properly
secured each day.
Conducts regular unannounced audits of the vault and tills,
maintaining a record of each audit, and report any exceptions to
the Branch Manager, Branch Administration and Audit Department
immediately.
Cross-sells the Bank's products and services to promote branch
growth
Continues to building proficiency of banking principles and sales
techniques by attending internal training, external training, and
completion of continuing education courses.
REQUIRED EDUCATION/EXPERIENCE:
High School Diploma or equivalent education or experience.
Customer service experience.
Cash handling experience
Effective verbal communication skills.
Well organized with the ability to manage multiple tasks.
Ability to work well in small groups.
PREFERRED EDUCATION/EXPERIENCE:
Previous banking experience.
POSITION TYPE/EXPECTED HOURS:
This is a full-time position. Work hours are scheduled around the
following branch hours*:
Monday 9:00am - 5:00pm
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 5:00pm
Friday 9:00am - 6:00pm
Saturday 9:00am - 12:00pm
Sunday Closed
Employees will be scheduled to arrive half an hour prior to the
opening of the branch and work fifteen to thirty minutes following
the closing of the branch.
*Hours may vary by branch.
TRAVEL:
Occasionally upon request.
LANGUAGE SKILLS:
Must be able to speak, read, write, and understand the primary
language(s) used in the workplace; bilingual skills a plus. Ability
to read, analyze, and interpret general business information,
including but not limited to company policies and procedures.
Ability to effectively present information and respond to questions
from groups of managers and customers.
PHYSICAL DEMANDS:
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
Ability to lift 10 to 20 lbs.
Must be able to stand for long periods of time.
Must have dexterity to handle money.
Must use hands to operate office machines.
Ability to communicate both in person and/or by telephone.
WORK ENVIRONMENT:
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
For the most part, ambient room temperatures, lighting and
traditional equipment as found in a typical office / retail
environment.
OTHER DUTIES:
Please note this job description is not designed to cover or
contain a comprehensive listing of all activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
AFFIRMATIVE ACTION PLAN/EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
Trustco Bank is an equal opportunity/affirmative action employer.
It is the policy of Trustco Bank to take affirmative action in
affording equal employment opportunities to all qualified persons
without regard to race, color, religion, sex, national origin, age,
marital status, genetic information, disability or protected
veteran status.
This includes, but is not limited to, the following:
--- Hiring, placement, upgrading, transfer, demotion or
promotion
--- Recruitment, advertising or solicitation for employment
--- Treatment during employment
--- Rates of pay or other forms of compensation
--- Selection for training, including apprenticeship
--- Layoff or termination
It is the policy of Trustco Bank to cooperate to the fullest extent
with the applicable regulations of the Civil Rights Act and any
legislation on Equal Employment Opportunity.
Keywords: Trustco Bank, Albany , Head Teller - Route 7 Branch, NY, Other , Latham, New York
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