Patient Care Coordinator - Little Falls, NY
Company: Optum
Location: Little Falls
Posted on: May 19, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start -Caring.
Connecting. Growing together. -
This position is full-time, Monday - Friday. Employees are required
to work our normal business hours of 8:00am - 4:30pm . It may be
necessary, given the business need, to work occasional
overtime.
Primary Responsibilities:
Generate an estimate of charges upon request for hospital inpatient
only
Review all demographics, contact information and pertinent
information in the chart with the patient, then review insurance
information and verify that within the system to make sure it is
active with the carrier
Collect the patient's liability of payment on the service and enter
the credit card machine and the EMR
Answer financial assistance calls
Utilize work queues daily
Communicate effectively with the team and work directly with the
supervisor daily to report collections and send that report nightly
at close of shift
Provide financial assistance information as appropriate
Provide financial counseling as appropriate
The ideal person will look for opportunities to improve processes
and report system issues and contribute to team huddles -
What are the reasons to consider working for UnitedHealth Group? -
-Put it all together - competitive base pay, a full and
comprehensive benefit program, performance rewards, and a
management team who demonstrates their commitment to your success.
-Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period
plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending
Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term
disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance,
etc.)
More information can be downloaded at: -
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma/GED (or higher) -
2+ years of customer service experience in a hospital or physician
office setting -
2+ years of experience working with hospital billing and
insurance
2+ years of EMR (Epic) experience
Ability to work our normal business hours of 8:00am - 4:30pm
Preferred Qualifications:
1+ years of healthcare collections experience -
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician
office or any medical setting
Experience in insurance reimbursement and financial
verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Soft Skills:
Strong interpersonal, communication and customer service skills -
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The salary range for this role is $16.88 -to $33.22 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO, #RED
Keywords: Optum, Albany , Patient Care Coordinator - Little Falls, NY, Other , Little Falls, New York
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