AlbanyNYRecruiter
the smart solution for Albany jobs

Bilingual Customer Retention Expert (English / Spanish)

Company: MJOL
Location: Albany
Posted on: January 12, 2019

Job Description:

Work at Home Bilingual Customer Retention Expert (English / Spanish) Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLDARLENE when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: MJOL, Albany , Bilingual Customer Retention Expert (English / Spanish), Other , Albany, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


OUTPATIENT FAMILY NP OPPORTUNITY Queens, NY BK
Description: OUTPATIENT FAMILY NP OPPORTUNITY Queens, NY BK Out patient Family Medicine facility
Company: esr
Location: Schenectady
Posted on: 01/17/2019

Work From Home Today FT/PT Positions
Description: Interviewing Health Benefits Consultants. If you are self motivated, and excited about helping others save money then this is
Company: AmeriPlan
Location: Springfield
Posted on: 01/17/2019

CRS Part time and Full Time!...GET PAID WORKING FROM HOME!
Description: We are a fast paced, highly motivated team working for a company that is ready to produce leaders. We have long history of taking in new hire and creating real
Company: SEO for Local Businesses
Location: Springfield
Posted on: 01/17/2019


Current College Students - Intern Abroad Ambassador
Description: As an Intern Abroad Ambassador, you will represent
Company: CareerUp
Location: Springfield
Posted on: 01/17/2019

Head of Product Investment Options
Description: The Head of Product Investment Options is a critical role in the retail products business at Mass Mutual. Focusing on the investment options within our annuity and life product suite, the Head of Product (more...)
Company: MassMutual
Location: Springfield
Posted on: 01/17/2019

Now Interviewing-Work From Home
Description: Seeking upbeat and motivated individuals to join our award winning team. This is a solid company that offers top
Company: Sharp Career Division
Location: Springfield
Posted on: 01/17/2019

Current College Students - Stores Executive Intern: Pennsylvania/Delaware/Baltimore
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Albany
Posted on: 01/17/2019

Educate and Make Money!
Description: Educate consumers about our healthcare options and/or recruit like-minded individuals and you will receive
Company: Parsons Enterprises
Location: Troy
Posted on: 01/17/2019

Work From Home Career
Description: We are strong and fast-growing company looking for people that enjoy working with others. If you have an upbeat
Company: Garcia Healthcare
Location: Springfield
Posted on: 01/17/2019

Senior Client Services Representative, Bilingual, English & Spanish
Description: Senior Client Services Representative, Bilingual, English Spanish Job Description: Accountable for the successful resolution of all customer requests while providing an exceptional customer service (more...)
Company: Bank of America
Location: Utica
Posted on: 01/17/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Albany RSS job feeds