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Workday Implementation Support Center Analyst

Company: ALKU
Location: Albany
Posted on: February 15, 2020

Job Description:

Title - Workday Implementation Support Center Analyst Project Description Client is a large enterprise health system, implementing Core HCM Payroll, to an end user population of about 10,000. They are moving off of Genesis, where everything is paper based, and they are making the transition to Workday / a digital approach. As part of this transition, they will be building out / creating a Shared Services Center, which includes Help Desk/Call Center. Consultants will be not only providing support to the team / fielding tickets / support requests, but also assisting in actually building out the services center. There will be no configuration or security in this role. Day to day responsibilities You will be fielding lower level support requests [Tier 1-Tier 2] - everything from password resets, directing end user calls, phone support, reference guides, logging tickets, escalating tickets, building out decision trees within respective areas, etc Assist in creating / building out Client's Shared Service / Help Desk / Call Center, from a paper based system Provide Knowledge Transfer to end users / non-technical folks to bring them up to speed and give them a basic understanding of the system Required Skills: Workday HCM exposure 1 year Understanding of navigation through Workday HCM Understanding of Workday BP's Ability to work with associates and users issues 2 plus years IT help desk experience Customer oriented Perfect Communication Skills Reference Number: 158568 Profession: Workday > Consultant Company: ALKU Date Posted: 6/02/2020 10:41:00 PM - provided by Dice

Keywords: ALKU, Albany , Workday Implementation Support Center Analyst, Professions , Albany, New York

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