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Speech Analytics Analyst - United States

Company: U.S. Bank
Location: Albany
Posted on: February 15, 2020

Job Description:

This role will leverage speech analytics to assist business lines with business improvement, category development and ongoing Speech Analytics (Nexidia) support. Provides support including phrase/keyword research, analysis, call review, query development, implementation/validation and monitoring of new queries. This role will support in analysis objectives of the business line. Compiles and analyzes information that is very detailed and often interpretive making recommendations based on the findings. Interfaces with internal and external resources to ensure successful completion, in accordance with client needs. Qualifications: Basic Qualifications - Bachelor's degree, or equivalent work experience - Three to five years of experience in computer technology applications and analysis Preferred Skills/Experience - Ability to conduct an analysis of business needs, including scheduling meetings, planning agendas, conferring with business line leaders, documenting and making verbal and written presentations - Strong understanding of project life cycle methodology (PLM) and testing methodology/procedures - Ability to develop test schedules, review testing plans, track test issues and report on test results - Proficient computer skills, SQL, especially Microsoft Office applications - Excellent planning and organizational skills - Strong analytical and problem-solving skills - Strong leadership and negotiation skills - Effective verbal and written communication skills - Thorough knowledge of a business line or function area Job: Operations Primary Location: United States Shift: 1st - Daytime Average Hours Per Week: 40 Requisition ID: U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Posted: 2020-01-16 Expires: 2020-02-16 U.S. Bank

Keywords: U.S. Bank, Albany , Speech Analytics Analyst - United States, Professions , Albany, New York

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