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Help Desk Analyst - Overnight

Company: Zones
Location: Albany
Posted on: September 16, 2020

Job Description:

DescriptionThis role is Work-from-home during Covid19 - *MUST RESIDE IN THE ALBANY, NY AREA$18-21/hr commensurate with experience + benefitsDuration: Long-termHours:--Sun, Mon,Tues, Wed: 7pm-6am ESTCompany OverviewWhen it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TMAs a rapidly growing global provider of IT solutions, we've expanded from Seattle to Sydney and beyond - with reach in over 80 countries around the world. Today's top brands count on Zones and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises.--To support this transformation, Zones offers products and services across four Solution Environments:--Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.Zones nfrastructure, the Services Company of Zones, is a collaborative team of more than 700 technology architects, engineers, technicians, and specialists that designs, builds, and operates IT solutions. Our focus on insight, execution, and results has helped us become the First Choice for ITTM for many of today's top brands.At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!Position OverviewAs a Service Desk Analyst, you will provide Level 1 support to clients. This role will provide customer-friendly assistance to clients experiencing difficulty using IT products. The Service Desk Analyst will troubleshoot, diagnose and resolve Level 1 incidents received, and escalate issues as necessary.--Key ResponsibilitiesThe requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The Service Desk Analyst is primarily responsible for:Providing Apple & Windows Laptop and Desktop supportProviding active directory administration as neededProviding iOS device support (iPhones, iPads, etc).Providing Android Device Support (Tablets, Phones, etc).Assisting customers in setting up Apple DevicesAssisting with troubleshooting issues.Using specific tools to diagnose issues, make recommendations for resolution.Using Jamf for Apple device administrationUsing problem-solving and people skills to ensure swift resolutions to technical issues.Testing, troubleshooting, and diagnosing computer error messages and failures.Answering support requests via phone, email or through tickets.Providing 1st level triage support for reported incidents and requests.Providing 5-star customer service.We are seeking candidates with the following experience and skillsEDUCATION: Associates Degree or 2 years' experience in a similar service desk role.PREFERRED QUALIFICATIONS:Jamf 100 certification;Hardware: Working knowledge of Apple iMac, Macbook, Mac Mini and Windows hardware;Software: Working knowledge of Mac OS X and Windows 7, 10,Microsoft Office 2010-2016, Office 365;Working knowledge of binding and managing Macs in Active Directory;Working knowledge of managing Macs in Jamf Pro, Casper Suite or similar;Working knowledge of managing iOS devices in AirWatch, Mobile Iron or similar;Working knowledge of O365 and Active Directory;Experience with Intune, Jamf, IBM MaaS360 or any other MDM.Experience with ServiceNow Ticketing SystemExperience or certification with ITILExperience working in a fast-paced service deskStrong ability to troubleshoot issues.Strong communication skills.--Employment is contingent based on background check results.At Zones, we take great pride in offering a full spectrum of comprehensive, flexible benefit programs to our employees:Medical/dental/vision coverage401(k) plan with matching provisionLife insurancePaid vacation timeFinancial protection benefitsGroup discounts & perksWellness programsAnd moreZones is also proud to be a certified Minority Business Enterprise (MBE), Corporate Plus member of the Northwest MSDC (Minority Supplier Development Council), and Equal Employment Opportunity Employer (EEOE) committed to diversity and inclusion. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, sexual orientation, national origin, age, citizenship, marital status, disability, gender identity or Veteran status.We offer employment and advancement opportunities to every applicant.Come join our team. Let's talk.More information about Zones nfrastructure can be found at www.nfrastructure.com.

Keywords: Zones, Albany , Help Desk Analyst - Overnight, Professions , Albany, New York

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