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Help Desk Technician

Company: Innovative Technologies LLC
Location: Ballston Lake
Posted on: January 15, 2022

Job Description:

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting our clients across multiply locations and many different industries. You will be responsible for administration and internal support of the Client's PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

Key Responsibilities:
--- Honest, self-motivated, professional, team player and the ability to work with minimal supervision
--- Travel to client offices when needed
--- Exceptional client service skills, organizational skills with a proven ability to manage multiple priorities
--- Ability to learn new technology quickly
--- Must be able to quickly and correctly diagnose problems with computer systems and introduce a resolution
--- Provides installation, support, and maintenance of workstation, scanner, fax, printers, mobile devices, etc.
--- Answer client calls and create detailed tickets.
--- Escalate tickets to the appropriate technician when needed.
--- Remote/ On-site troubleshooting of level 1 issues such as desktop hardware failures.
--- Will be responsible for taking calls on an On-Call rotation.
--- Being punctual is mandatory.

Responsibilities:
--- Provide helpdesk support and resolve problems to the end user's satisfaction
--- Monitor and respond quickly and effectively to requests received through from phone calls or email to ticketing system
--- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
--- Modify configurations, utilities, software default settings, etc. for the local workstation
--- Utilize and maintain the helpdesk tracking software
--- Document internal procedures
--- Assist with onboarding of new users
--- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
--- Install, test and configure new workstations, peripheral equipment and software
--- Maintain inventory of all equipment, software and software licenses
--- Report issues to the NOC for escalation
--- Manage PC setup and deployment for new employees using standard hardware, images and software
--- Assign users and computers to proper groups in Active Directory
--- Perform timely workstation hardware and software upgrades as required

Basic Requirements:
2-year Associate's Degree in Information Technology

Preferred Requirements:
Bachelor's Degree in Information Systems, Business, Communications or related field
3 years of relevant technical experience

ADDITIONAL DESIRED EXPERIENCE (Not necessarily required):
Certifications including MCP, MCSA, MCITP, A+ and Network+

Keywords: Innovative Technologies LLC, Albany , Help Desk Technician, Professions , Ballston Lake, New York

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