Sr. Experience Architect-REMOTE USA

Company: Cognizant
Location: Albany
Posted on: January 15, 2022

Job Description:

Sr Experience Architect-Linium/ServiceNowAbout CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant ranking is 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant. Our consulting-led approach, deep domain expertise, and partner ecosystem enable clients to address the dual mandate of "optimizing the business" while "driving digital at scale." From large-scale core system transformation to adoption of cutting-edge technologies like artificial intelligence, analytics, block chain, automation, and machine learning, we collaborate with insurers to envision and build the digital insurer of the future.OverviewThe Senior Experience Architect uses human-centered design thinking to help identify and deliver innovation opportunities across end-to-end journeys. This role leads innovation efforts and partners with business line teams to design next-generation, end-to-end service experiences and products for customers and employees. Key Responsibilities - - - Partner with ServiceNow Workflow Streams [IT, HR, CSM, etc..] to identify opportunities to transform experiences for customers and employees with end-to-end digital workflows. Develop customer and employee personas and measures to quantify the business impact of suboptimal experiences, with detail strategy on how to improve. Audit existing workflows and service blueprints development for new workflow experiences, identifying opportunities for improvement and experimentation. Assist leaders in working with cross-functional partners to define customer journeys, service blueprints and digital workflow needs. Design new touchpoints to evolve in-person and online digital experiences using latest design tools (Adobe Creative Cloud, Figma, Miro, Maze, Usability Testing, Sketch, etc---)Translate aspects and components of the workflow experience to new channels and contexts. Create seamlessly integrated service experiences with other enterprise digital platforms. Required QualificationsBachelor's degree in design, human-computer interaction, software development, managing information systems or related fields. Minimum 7 years' human-centered design experience, including research, analysis, synthesis, prototyping and implementation. Portfolio providing past work samples and case studies from recently delivered products or services.Minimum 5 years' experience collaborating with technical experts to develop experience architecture diagrams. Minimum 5 years' experience measuring customer and employee experiences.Preferred QualificationsMS or MBA degree preferred Depth in experience strategy and breadth with interaction design, visual design, and design research. Ability to design at various levels of "zoom", from interactions and touchpoints to workflows and services to end-to-end journeys. Polished presentation, public speaking, lead workshops, requirements gathering and design sessions with strong communication skills. Ability to collaborate and work with a team and ability to engage with senior-level audiences.A good fit for the Cognizant culture: A person who possesses a true passion for changing organizations for the better, and desires to do so within a success-oriented, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our "Cultural Value Drivers" are well known and clearly communicated within the organization: Open, Transparent, Driven, Empowered, Opportunity-Filled, Flexible and Collaborative.#LI-WLF - - #LI-RemoteEmployee Status : Full Time EmployeeShift : Day JobTravel : NoJob Posting : Nov 02 2021About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.Job SummaryJob number: 00045689941Date posted : 2021-12-14Profession: Sales & MarketingEmployment type: StandardExperience: 12 - 15 years of experience

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