Analyst, Workers Compensation Claims

Company: National Financial Partners Corp.
Location: East Greenbush
Posted on: June 24, 2022

Job Description:

Who We Are

We're NFP, a five-time Best Places to Work award winner in Business Insurance for 2017, 2018, 2019, 2020 and 2021. We are also recognized as an Elite 2018 Agency award winner named as a Top Employee Benefits Firm. We are a leading Insurance Broker and Consultant that provides Employee Benefits, Property & Casualty, and Retirement and Individual Private Client solutions to help our clients reach and realize their goals because we believe business is personal. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ nationwide offices and 17 international locations. To learn more, please visit: https://www.nfp.com/

The Role

The analyst will be responsible for estimating client and prospect Workers' Compensation experience modification ratings, conducting claim reviews for our clients in collaboration with NFP team members. This position is very customer service oriented. In this role, the candidate will have direct client and carrier contact, and will provide thorough explanations/reports of estimated experience modifications and claim updates. The ideal candidate will have an outgoing and nurturing manner while acting as a liaison between clients and carrier claims adjusters. Successful candidates will also have the ability to empathetically problem solve, juggle multiple priorities, and work collaboratively with all team members.

Essential Duties and Responsibilities:

* will be responsible for estimating client and prospect Workers' Compensation experience modification ratings, conducting claim reviews for our clients in collaboration with NFP team members.Will interact with clients, carriers, third party administrators, producers, AE's and others to advocate on behalf of our clients
* Occasionally conduct research on coverage to address claim issues that arise to obtain the best outcome for the client
* Assist in authoring white papers on topics clients are facing
* Will assist Sales Team to address client claim issues
* Assist the Senior Vice President and/or Supervising Claim Advocate in various projects,
* including development of best practices, teaching and training of claim coordinator, and
* other adhoc projects.

Knowledge, Skills, and/or Abilities:

* Exceptional customer service skills, including emotional intelligence and commitment to outstanding client service.
* Strong interpersonal skills to work with multiple clients and carriers.
* Problem solving focus, maintains confidentiality and strong listening skills.
* Strong oral and written communication skills.
* Balance team and individual responsibilities and contributes to building a positive team spirit.
* Ability to manage multiple tasks at the same time.
* Upholds organizational values, treats others with respect and works with integrity and ethically.
* Supports organizational goals, follows policies and procedures and completes tasks correctly and on time.
* Exhibits sound and accurate judgment and includes appropriate people in decision-making process.
* Demonstrates persistence and overcomes obstacles while maintaining professionalism.
* Prioritizes and plans work activities, uses time efficiently, sets goals and objectives and organizes or schedules other people and their tasks.
* Demonstrates accuracy and thoroughness while meeting productivity standards and completing work in a timely manner.
* Is adaptable, punctual and dependable.

Education and/or Experience:

* Four year college or university degree
* 3 - 5 years of claim handling and/or claim oversight experience, multiple line experience preferred
* Proficiency with Microsoft Excel and Word
* Proficiency with EPIC preferred

Certificates, Licenses, Registration: None

Physical Demand: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision and distance vision.

What We Offer

NFP is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better. Together.

NFP is an inclusive Equal Employment Opportunity employer.

Keywords: National Financial Partners Corp., Albany , Analyst, Workers Compensation Claims, Professions , East Greenbush, New York