Infrastructure Solutions Group Technician, Global Support Engineer

Company: Dell Technologies
Location: Albany
Posted on: June 25, 2022

Job Description:

Join us as a Technical Support Engineer on our Dell Technologies Services Global Support team to do the best work of your career and make a profound social impact.

**What you'll achieve:**

Our goal is to build strong relationships with our customers by meeting or exceeding their expectations with an attitude of ownership, accountability, and sense of urgency. In this role the candidate will be responsible for maintaining excellent customer satisfaction by providing world class customer support, documentation of software upgrade related activities, expanding knowledge of assigned product lines, and utilization of standard tools & procedures are essential components of the position.

**You Will:**

Be responsible for performing remote-based software upgrades for customer owned Dell EMC storage systems installed globally. As part of the upgrade process, the candidate will also verify the configuration and health of the installed product solution prior to performing the software upgrade and complete post-upgrade follow-up tasks to ensure the system is returned to a fully operational state. In addition, the candidate will be involved with scheduling and project management activities.

**Take the first step towards your dream career**

**Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:**

**Essential Requirements**

- Associates or Bachelor's Degree in a technical discipline
- Experience in implementation/upgrade projects, including software support and systems administration
- Good customer service and communication skills, both written and verbal
- Ability to work independently and with a strong sense of urgency, manage priorities, and follow through on issues until closure
- Ability to learn quickly and apply new knowledge and skills immediately
- Strong troubleshooting skills
- Must be able to manage multiple time bound activities at one time
- Have a high level understanding of relational and hierarchal, design, file system organization, and indexing of databases
- Working knowledge of Networking to include TCP/IP, Ethernet, addressing, mapping, flow control, naming, routing/traffic, and management
- Understanding of computer systems (CPU, memory, buses, I/O, device drivers, buffering, job scheduling, virtual memory, file systems and file systems structure) in general
- Must be proficient with Microsoft Excel, Word, PowerPoint and Outlook
- Must be proficient with using remote based access tools such as WebEx
- Must be able to use Unix based text editors, as well as edit Bash and Perl scripts

**Desirable Requirements**

- Experience as a Unix, Linux or Windows system administrator is highly desirable
- Experience administering LDAP, Active Directory, or NIS authentication is highly desirable
- Red Hat Certified Engineer or Equivalent Experience
- Other Unix, Windows OS, or IT related certifications
- CCNE certification or Equivalent Networking Experience
- Microsoft certified engineer certification
- Understanding of the storage industry, such as storage management, storage architecture and business continuity

Keywords: Dell Technologies, Albany , Infrastructure Solutions Group Technician, Global Support Engineer, Professions , Albany, New York