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Lead Analyst, Customer Energy Management

Location: Albany
Posted on: January 27, 2023

Job Description:

About us

National Grid is hiring a Lead Analyst in Customer Enablement - Customer Support Products overseeing programs and products for Low-Moderate Income (LMI) customers. This position can be located in Syracuse, NY Albany, NY, Buffalo, NY, Melville, NY, Hicksville, or Brooklyn, NY.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

At National Grid, we aim to create an environment where everyone is welcomed for who they are and where our differences are celebrated. We utilize the insights of our employees that come from all different cultures, backgrounds, and beliefs to better serve our customers and communities.

Job Purpose

The Lead Analyst will focus on the design and the development of strategy, programs and partnerships focused on product growth for Energy Efficiency programs, the Low-Income Energy Affordability Program (EAP), as well as non-Energy Efficiency programs and offerings within the low to moderate income (LMI) customer sector for New York.

The role will focus on efforts to optimize LMI product offerings in support of achieving regulatory and company targets, increase customer participation and satisfaction as we strive toward a clean, fair, and affordable energy future.

Key Accountabilities

  • Lead the LMI customer portfolio of programs focused on achievement of energy efficiency targets, demand management and climate change objectives throughout the company to advance National Grid's position as a leader in these fields.
  • Collaborate and communicate with internal partners such as Strategy, Customer Energy Management, Customer Sales & Solutions, Market Segmentation & Growth, Customer Groups, Credit & Collection, Procurement, Legal, Regulatory, EM&V, Corporate communications, etc. on LMI programs and offerings.
  • Focus will be on product life cycle for programs and services from program development and design, supporting through implementation, and applying market insights, customer data and evaluation findings to inform the process and program improvements.
  • Lead the optimization of LMI product and service development to support regulatory requirements, meet compliance obligations, as well as Earning Adjust Mechanism (EAM) achievement through energy savings, carbon reduction, and peak reduction, as well as contribute to the growth of the programs/products to increase customer participation and satisfaction.
  • Support the negotiation of new or modified programs, overall funding levels, performance incentives, reporting requirements and metrics with regulatory agencies, non-utility Parties, regional collaboratives, efficiency program providers, local government, customer groups, environmental organizations, and others to ensure best value for National Grid.
  • Coordinate and collaborate with key external stakeholders, such as: NY State Public Service Commission & Staff, and other energy efficiency program administrators and state agencies, as well as Low-Moderate income stakeholders to increase opportunities with new and existing customers.
  • Responsible for ensuring completion of required regulatory filings and contribute content for the LMI proceedings, Energy Affordability Program (EAP) proceeding, energy efficiency plans, rate cases, etc.

    • BA/BS in a business, social science or energy sustainability related area or 3-5+ years equivalent experience required. Advanced degree a plus.
    • Knowledge of the clean energy industry, utility operations, low-income customer needs, energy legislation or affordable housing is preferred.
    • 3-5 + years of energy efficiency, residential or LMI program design, or energy industry related analytical and/or regulatory work.
    • Must possess strong management skills, excellent verbal and written communication skills and the ability to write reports and develop presentations for senior management as required.
    • Experience managing a program(s) that includes technical, financial, and regulatory elements.
    • Understanding of the regulatory environment and experience working with and meeting regulatory requirements.
    • Ability to stay current with developments in the fast-moving utilities marketplace, anticipate future customer needs and recommend appropriate action.
    • Strongly demonstrates all National Grid's leadership qualities and capabilities.
    • Significant project management and influencing skills.

      More Information
      - Hybrid

      - STR1


      Upstate NY: $98,000 - $115,000 a year

      Downstate NY: $116,000 - $137,000 a year

      This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

      National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Keywords: NATIONAL GRID CO USA (NE POWER), Albany , Lead Analyst, Customer Energy Management, Professions , Albany, New York

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