CRM Technical Business Analyst (Salesforce)

Company: Barclays
Location: Albany
Posted on: January 27, 2023

Job Description:

As Barclays' CRM Technical Business Analyst (Salesforce), based in New York will be working closely with various stakeholders within IT, Control functions and the business to define the requirements for the CRM for Banking salesforce.com platform, work with the globally distributed development team to deliver on those requirements and also help with the testing of the deliveries.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
WHAT WILL YOU BE DOING?
Participating in requirements gathering & definition, analysis, and design phases

Acting as liaison and coordinator between stakeholders and technology team, communicating effectively with each group using their preferred vocabularies

Assisting with testing cycles, utilising off-shore testing team and coordinating business involvement
Answering queries in the support queue and maintain the issues/features tracking database
Preparing management reports to track status of deliverables, system usage KPIs and delivery progress against roadmap
Monitoring solution quality and advise project manager and team leads on areas for process improvement
Assisting the team in evaluating trade-offs between quality, features and delivery
Evaluating current business processes to identify potential areas of improvement
WHAT WE'RE LOOKING FOR:
5+ years' experience in an Investment banking environment, with strong skills in analysing business processes, supporting data structures and recommending improvements
2+ years' experience working as part of an agile development team

Knowledge of SQL, software development and SDLC

Undergraduate degree in Computer Science or equivalent field
SKILLS THAT WILL HELP YOU IN THE ROLE:
Master's degree in a technical field

Great analytical skills and ability to use them in multiple user and IT environments globally

Knowledge of Salesforce (nice to have)
Proactive team player with well-developed interpersonal skills
WHERE WILL YOU BE WORKING?
You will be working at our Americas Headquarters at 745 Seventh Avenue. This 37-story office tower is located in Times Square in the heart of Manhattan and features a cafeteria, fitness center and state-of-the-art LED signage on the facade of the building.
Because this position involves regular in-person contact with other employees and stakeholders, the Company requires proof of vaccination against COVID-19. As an equal opportunity employer, the company will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and a local law.

Keywords: Barclays, Albany , CRM Technical Business Analyst (Salesforce), Professions , Albany, New York