Application Support Consultant
Company: Disability Solutions
Location: Hartford
Posted on: May 6, 2024
Job Description:
Together we fight for everyone's opportunity for a better
financial future. We will do this together - with customers,
partners and colleagues. We will fight for others, not against: We
will stand up for and champion everyone's access to opportunities.
The status quo is not good enough ... we believe every individual
and every community deserves access to financial opportunities. We
are determined to support both individuals and communities in
reaching a better financial future. We know that reaching this
future depends on our actions today.Like our Purpose Statement,
Voya believes in being bold and committed to action. We are
committed to a work environment where the differences that we are
born with - and those we acquire throughout our lives - are
understood, valued and intentionally pursued. We believe that our
employees own our culture and have a responsibility to foster an
environment where we all feel comfortable bringing our whole selves
to work. Purposefully bringing our differences together to
positively influence our culture, serve our clients and enrich our
communities is essential to our vision. Are you ready to join a
company with a strong purpose and a winning culture? Start your
Voyage - Apply Now Get To Know The Opportunity Voya US is seeking a
skilled and motivated Application Support Consultant with expertise
in Financial based systems and Azure Cloud, Linux, Shell Script,
JCL, and COBOL. You won't be actively writing code but supporting a
critical application portfolio where some applications are
Cobol/Mainframeb ased, some already transformed and deployed to the
Azure Cloud, and some standalone .Net based. You will work closely
with cross-functional teams to analyze, design, develop, and
support software solutions that meet our business needs.The
Contributions You'll Make
- Manages the day-to-day operations of Financial application
portfolio (e.g. application maintenance, stability, innovation,
development, incident, change & problem management).
- Maintain clear and organized documentation of software code,
specifications, and user manuals.
- Manage defect tracking system and resolve all issues and
prepare update for systems.
- Monitor everyday activities of system and provide require
support.
- Provide Production Support, monitor transmission issues/abends
and resolve them with minimal assistance.
- Enhance existing systems by analyzing business objectives,
preparing an action.
- Work on Incident, Service Requests and Changes to execute them
within SLA.
- Ensures proper coordination of software application design,
development, testing, quality assurance, configuration,
installation and support to ensure smooth, stable and timely
implementation of work requests and issue resolution.
- Provides technical and application portfolio risk management
consulting leadership to managers with accountability for the
technical delivery of work by the developers.
- Ensure delivery and planning of large application maintenance
and currency efforts in partnership with the supplier and project
management
- Coordinates with the Application Development Project team to
transition services and support to the application maintenance
transition activities.
- Partner with architects and shared services teams to ensure
Voya standards, software development practices, and compliant
designs are met.
- Review support documentation for Operational IT governance and
ensure it is up to standard. Identify opportunities for new
services, continuous improvement and/or cost reduction and manage
related change requests.Knowledge & Experience
- Bachelor's Degree or equivalent in Computer Science, MIS,
Engineering or a directly related field, Master's Degree preferred.
Equivalent Work experience can be substituted
- Eight + years of software engineering and development or
Operations, including five years in technical leadership
- Ability to embrace, adapt and lead through change, fosters
effective partnerships, and drive effective collaboration with
peers and vendor resources.
- Expertise in new computing architectures and implementation of
networked computing structures
- Demonstrated expertise working across multiple
platforms/technologies
- Strong Problem Solving skills
- Ability to effectively communicate in both technical and
business terms
- Ability to embrace, adapt and lead through change, foster
effective partnerships, and drive effective collaboration with
peers and vendor resources.
- Expertise in supplier service delivery oversight, quality
review & acceptance
- Required Technical Skills/knowledge:
- Azure Knowledge, Linux, Shell Script, SAS, JCL, COBOL
- Database - DB2, Oracle, SQL server
- EASA (Good to have knowledge)#LI-BP1#LI-RemoteCompensation Pay
Disclosure: Voya is committed to pay that's fair and equitable,
which means comparable pay for comparable roles and
responsibilities. The below annual base salary range reflects the
expected hiring range(s) for this position in the location(s)
listed. In addition to base salary, Voya offers incentive
opportunities (i.e., annual cash incentives, sales incentives,
and/or long-term incentives) based on the role to reward the
achievement of annual performance objectives. Please note that this
salary information is solely for candidates hired to perform work
within one of these locations, and refers to the amount Voya
Financial is willing to pay at the time of this posting. Actual
compensation offered may vary from the posted salary range based
upon the candidate's geographic location, work experience,
education, licensure requirements and/or skill level and will be
finalized at the time of offer. Salaries for part-time roles will
be prorated based upon the agreed upon number of hours to be
regularly worked. $114,450 - $143,060 USDBe Well. Stay Well. Voya
provides the resources that can make a difference in your lives. To
us, this means thriving physically, financially, socially and
emotionally. Voya benefits are designed to help you do just that.
That's why we offer an array of plans, programs, tools and
resources with one goal in mind: To help you and your family be
well and stay well.What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan - with generous company matching
contributions (up to 6%)
- Voya Retirement Plan - employer paid cash balance retirement
plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off - including 20 days paid time off, nine paid
company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time - 40 hours per calendar yearLearn more
about Critical Skills At Voya, we have identified the following
critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and
offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and
problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and
execute on our common goals.
- Business Acumen: Appreciation and understanding of the
financial services industry in order to make sound business
decisions.
- Learning Agility: Openness to new ways of thinking and
acquiring new skills to retain a competitive advantage. Learn more
about Equal Employment Opportunity Voya Financial is an
equal-opportunity employer. Voya Financial provides equal
opportunity to qualified individuals regardless of race, color,
sex, national origin, citizenship status, religion, age,
disability, veteran status, creed, marital status, sexual
orientation, gender identity, genetic information, or any other
status protected by state or local law. Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As
part of this commitment, Voya will ensure that persons with
disabilities are provided reasonable accommodations. If reasonable
accommodation is needed to participate in the job application or
interview process, to perform essential job functions, and/or to
receive other benefits and privileges of employment, please
reference .
Keywords: Disability Solutions, Albany , Application Support Consultant, Professions , Hartford, New York
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