AlbanyNYRecruiter
the smart solution for Albany jobs

Customer Service Coordinator

Company: Penske
Location: Albany
Posted on: November 10, 2018

Job Description:

Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position will be located at the Penske facility at 11 Warehouse Row in Albany, NY. Major Responsibilities: -Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity. -Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues. -Assure that all Penske Rental units are maintained and prepared for customers -Ensure parts are available for scheduled work -Hold vendors accountable for quality and adherence to schedule for outside work -Provide customer service, assuring customers are satisfied and will return for additional business. -Maintain shop productivity by optimizing the work plan -Coordinate with district billing clerks as necessary -Other projects and tasks as assigned by supervisor -2 years of customer service experience required -At least 1 year of hands on mechanical experience required -2 years of supervisory experience preferred -At least 2 years of service department administration preferred -High School diploma or equivalent required -Associates Degree, Technical School Degree, or Bachelors Degree preferred -ASE certification preferred -Prior experience with service scheduling programs and diagnostic programs preferred -Regular, predictable, full attendance is an essential function of the job -Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Truck Leasing Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates more than 260,000 vehicles, employs more than 29,000 people, and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit http://www.GoPenske.com to learn more.

Keywords: Penske, Albany , Customer Service Coordinator, Professions , Albany, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Class A CDL Team Truck Drivers -
Description: Covenant Transport is now hiring experienced teams for OTR positions. The
Company: Covenant Transport
Location: Springfield
Posted on: 11/19/2018

Class A CDL Drivers - No Touch Regional - 1,000 Sign On Bonus
Description: Job Description: NO TOUCH Regional REGIONAL, DEDICATED DRIVING POSITIONS Call Recruiting at 877-920-6820. We are currently hiring Regional Class A
Company: Premier Transportation
Location: Springfield
Posted on: 11/19/2018

Benefit Consultants Needed! Start Today!
Description: For the last three years I have been working from home for an Elite 25 year old A BBB rated company.
Company: Career And Freedom At Home
Location: Schenectady
Posted on: 11/19/2018


Local Truck Drivers - Home Daily - $1,000 Sign On Bonus - Premier
Description: Local Home Daily - 1,000 sign on bonus - Premier Home Daily local work DEDICATED DRIVING POSITIONS EARNING POTENTIAL 62,000 Call 877-920-6820 or apply online below
Company: Premier Transportation
Location: Springfield
Posted on: 11/19/2018

CDL-A Owner Operator Drivers
Description: Now is a great time to for Owner-Operator truck drivers to partner with Marten Marten Transport has always had great freight and earning power for contractors --- and now it's better than ever Earn (more...)
Company: Marten Transport LTD
Location: Schenectady
Posted on: 11/19/2018

CDL-A Owner Operator Drivers
Description: Now is a great time to for Owner-Operator truck drivers to partner with Marten Marten Transport has always had great freight and earning power for contractors --- and now it's better than ever Earn (more...)
Company: Marten Transport LTD
Location: Springfield
Posted on: 11/19/2018

OTR Driver CDL Class A
Description: NOW HIRING CDL CLASS A RELIABLE DRIVERS - APPLY TODAY GET 2500 90 REEFER FREIGHT 10 DRY FREIGHTDetails:0.65c/m
Company: VAS EXPRESS CORP.
Location: Springfield
Posted on: 11/19/2018

CDL-A Owner Operator Truck Driver - $200,000+ Yearly!
Description: CDL-A Owner Operator Truck Driver --- 200,000 Yearly Up to 17,000 in bonuses in 1st year
Company: Risinger
Location: Springfield
Posted on: 11/19/2018

CDL Class A Company Truck Driver - OTR
Description: Taylor Truck Line Inc. has opportunities 34 Taylored 34 to fit Your Success Dedicated Dry Van : Location: Minnesota, Wisconsin, Illinois Primary lanes are along interstate 90 and 94 in Minnesota, (more...)
Company: Taylor Truck Line
Location: Springfield
Posted on: 11/19/2018

OTR Driver CDL Class A
Description: NOW HIRING CDL CLASS A RELIABLE DRIVERS - APPLY TODAY GET 2500 90 REEFER FREIGHT 10 DRY FREIGHTDetails:0.65c/m
Company: VAS EXPRESS CORP.
Location: Albany
Posted on: 11/19/2018

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Albany RSS job feeds