AlbanyNYRecruiter
the smart solution for Albany jobs

Inbound Travel Consultant

Company: Mommy Jobs Online
Location: Utica
Posted on: December 7, 2018

Job Description:

"Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience To Apply To Become A CSR Agent: Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to get connected with this client and to become a member. Please reference agent id code MJOLWendyC on your registration submission. Office: 14054186160

Keywords: Mommy Jobs Online, Albany , Inbound Travel Consultant, Professions , Utica, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


CDL-A Truck Driver, New Regional Pay Scale - Albany
Description: The new USA Truck Earn more with rates up to .52 -- CPM Ask us about our new Northeast Regional pay packages. Up to 5,000 in sign-on bonuses Now, as you drive more you can earn more with rates as (more...)
Company: USA Truck
Location: Albany
Posted on: 12/18/2018

Regional CDL A Truck Drivers - Earn Up To $1,300 Per Week!!
Description: Bradway Trucking, Inc. Is Now Hiring CDL Class A Drivers forRegional RoutesHome Every Weekend - Choose Your Home Time Earn up to 1300.00 per week99 No Touch FreightYou must have Valid CDL-A and at least (more...)
Company: Bradway Trucking Inc
Location: Chicopee
Posted on: 12/18/2018

Class A CDL Truck Drivers
Description: CAR HAULER COMPANY DRIVERS br br Opportunities Available
Company: United Road
Location: Springfield
Posted on: 12/18/2018


Class A CDL Regional Flatbed Company Truck Driver - Albany
Description: CDL-A FLATBED REGIONAL TRUCK DRIVER JOBS Weekly Home Time With Excellent Pay Great Lakes Flatbed Fleet: Are you ready to grow and thrive in your career without giving up your weekends Join our Great (more...)
Company: Roehl Transport Inc
Location: Albany
Posted on: 12/18/2018

TRUCK DRIVING JOBS: TEAMS EARN $250,000/YR ON AVERAGE!
Description: br br Job Description: br TRUCK DRIVING JOBS: TEAMS EARN 250,000/YR ON AVERAGE EARN HALF A MILLION DOLLARS PER DRIVER IN JUST FOUR YEARS Apply Online or Call Today U.S. Xpress is proud to offer (more...)
Company: US Xpress
Location: Springfield
Posted on: 12/18/2018

Lease Purchase CDL-A Truck Driver
Description: br br br br br Lease Purchase Truck Driver Opportunities br br br br Have you ever dreamed of owning your truck and being your boss Come experience the many reasons why Western Express (more...)
Company: Western Express
Location: Springfield
Posted on: 12/18/2018

Class A CDL Truck Drivers
Description: CAR HAULER COMPANY DRIVERS br br Opportunities Available
Company: United Road
Location: Schenectady
Posted on: 12/18/2018

CDL-A Regional Dry Van Truck Driver - HIGH PAYING!
Description: br br br br br br Dedicated Dry Van Company Truck Driver Opportunities br br br br br Western Express has HIGH PAYING REGIONAL truck driving opportunities now available for van (more...)
Company: Western Express
Location: Schenectady
Posted on: 12/18/2018

CDL-A TRUCK DRIVER - $10,000 IN LONGEVITY REWARDS
Description: br br br br br Lease Purchase Truck Driver Opportunities br br br br Have you ever dreamed of owning your truck and being your boss Come experience the many reasons why Western Express (more...)
Company: Western Express
Location: Chicopee
Posted on: 12/18/2018

Owner Operators - Mercer Pays FAST After Every Load
Description: Mercer 100 Owner Operator Company CALL 888-382-9037 TODAY Flatbed Owner Operators are now enjoying record high freight rates and load availability and Mercer Transportation has the experience, support, (more...)
Company: Mercer Transportation Co.
Location: Schenectady
Posted on: 12/18/2018

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Albany RSS job feeds