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Patient Services Representative

Company: Capital Region Orthopaedics
Location: Albany
Posted on: October 18, 2020

Job Description:

Capital Region Orthopaedics is currently seeking candidates for the full-time position of Patient Service Representative.

Successful candidates will be able to work well in a fast-paced team environment, and must be able to provide high levels of patient care in a call center setting. Preference will be given to candidates with a call center background and healthcare experience.

Responsibilities include:


  • Scheduling appointments for patients via the phone in a call center environment.
  • As the "voice of the practice," provide a positive patient experience by demonstrating professionalism, courtesy and enthusiasm to every caller.
  • Comfortable working on computers, telephone, and email for duration of shift.
  • After training, demonstrating fluency with scheduling and physician protocols.
  • After training, demonstrating fluency with scheduling systems, verification of demographic information, insurance coverage, workers compensation and no-fault information.
  • Performing other clerical/administrative tasks as required.


    • Candidates must be detail-oriented, comfortable working as part of a team and at ease making independent decisions relating to scheduling appointments.


      Hours: Monday-Friday 8:30 am – 5:00 pm with a ½ day Saturday rotation. 40 hours per week.
      All Qualified candidates are welcome to apply!Please send letter of interest and resume to: or:Capital Region OrthopaedicsHuman Resources
      1367 Washington AveAlbany, NY 12206
      recblid gf95jwps7t0as3itqzsoxxv5vmwz92

Keywords: Capital Region Orthopaedics, Albany , Patient Services Representative, Sales , Albany, New York

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