Field Service Representative (Albany, NY)

Company: Checkpoint Systems
Location: Albany
Posted on: February 22, 2021

Job Description:

Job Description

Position Summary

The Field Service Representative is responsible for installing and repairing all Checkpoint ID systems, training customers on the use of systems, and completing on-site surveys as required.

Job Responsibilities

• Installs and maintains Checkpoint's products and systems.
• Maintains accurate parts inventory.
• Maintains daily requirements for documentation, SAP system updates and timely communications.
• Practices safety procedures and incorporates safety standards into all activities.
• Trains customers on the use of systems.
• Works with internal services department to ensure service and installation standards and responsiveness are met.
• Interfaces with customers to resolve installation and service issues.
• Provides site surveys, photos and related documentation for sales/services as required.
• Interfaces with other departments to maximize efficiencies, effectiveness and profitability throughout the installation and service process.
• Works with other field resources and internal departments to meet established goals and objectives while maintaining profitability within the North American Services Organization.
• Other duties as assigned by manager
  
  Qualifications
  
  Education
  
  • 2 year AA degree or BSET in electronics, equivalent military training or industry experience.
    
    Experience
    
    • Experience with electronic test equipment and digital meters
    • Hands-on experience EAS
    • Hands on experience with RFID a plus
      
      Knowledge, Skills, & Abilities
      
      • Network Certification a plus.
      • Valid driver's license in current state of residence.
      • Ability to read and understand blueprints and technical documentation.
      • Understanding of customer requirements.
      • Computer proficiency (Word, Excel, e-mail).
      • Strong verbal and written communication skills.
      • Attention to detail and proven ability to produce quality work.
      • Ability to work independently and in a team environment.
      • Ability to communicate technical issues and corrective actions to customers.
      • Strong problem solving and customer service skills
      • Ability to lift at least 60 lbs and 25 lbs overhead.
      • Ability to operate a circular saw to cut floors for wire routing.
      • Ability to work on lifts, ladders and new and existing construction sites.
      • Ability to travel for service or installation projects (20 - 30%).
      • A standard work schedule will be set, although some jobs may require an earlier/later shift in schedule and/or may require overnight stays
        
        Additional Information
        
        All your information will be kept confidential according to EEO guidelines.

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