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Field Service Representative (Albany, NY)

Company: Checkpoint Systems
Location: Albany
Posted on: February 22, 2021

Job Description:

Job Description

Position Summary

The Field Service Representative is responsible for installing and repairing all Checkpoint ID systems, training customers on the use of systems, and completing on-site surveys as required.

Job Responsibilities

  • Installs and maintains Checkpoint's products and systems.
  • Maintains accurate parts inventory.
  • Maintains daily requirements for documentation, SAP system updates and timely communications.
  • Practices safety procedures and incorporates safety standards into all activities.
  • Trains customers on the use of systems.
  • Works with internal services department to ensure service and installation standards and responsiveness are met.
  • Interfaces with customers to resolve installation and service issues.
  • Provides site surveys, photos and related documentation for sales/services as required.
  • Interfaces with other departments to maximize efficiencies, effectiveness and profitability throughout the installation and service process.
  • Works with other field resources and internal departments to meet established goals and objectives while maintaining profitability within the North American Services Organization.
  • Other duties as assigned by manager

    Qualifications

    Education
    • 2 year AA degree or BSET in electronics, equivalent military training or industry experience.

      Experience
      • Experience with electronic test equipment and digital meters
      • Hands-on experience EAS
      • Hands on experience with RFID a plus

        Knowledge, Skills, & Abilities
        • Network Certification a plus.
        • Valid driver's license in current state of residence.
        • Ability to read and understand blueprints and technical documentation.
        • Understanding of customer requirements.
        • Computer proficiency (Word, Excel, e-mail).
        • Strong verbal and written communication skills.
        • Attention to detail and proven ability to produce quality work.
        • Ability to work independently and in a team environment.
        • Ability to communicate technical issues and corrective actions to customers.
        • Strong problem solving and customer service skills
        • Ability to lift at least 60 lbs and 25 lbs overhead.
        • Ability to operate a circular saw to cut floors for wire routing.
        • Ability to work on lifts, ladders and new and existing construction sites.
        • Ability to travel for service or installation projects (20 - 30%).
        • A standard work schedule will be set, although some jobs may require an earlier/later shift in schedule and/or may require overnight stays

          Additional Information

          All your information will be kept confidential according to EEO guidelines.

Keywords: Checkpoint Systems, Albany , Field Service Representative (Albany, NY), Sales , Albany, New York

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