E-commerce sales and marketing associate
Company: Whistling Kettle
Location: Albany
Posted on: May 16, 2022
Job Description:
Job DescriptionCompany Overview
The Whistling Kettle has once again been voted the #1 tea shop in
the Capital Region for 2022. Through our personal touch, we have
grown a reputation for providing outstanding service, both in-store
and online. In April 2022 we moved to a new location that will
allow us to continue our on-line and wholesale growth. We are
seeking an individual who is looking to build and develop practical
skills and be a part of our next chapter. This is an incredible
opportunity to learn many facets of sales/marketing from the ground
up - as we are slated to perform numerous system upgrades in
2022.
Experience is a plus, but we will provide training.
Qualifications
- Goal oriented, eager to learn many new things, organized and
able to manage time efficiently
- Excellent communication and problem-solving skillsIndividuals
who apply should be comfortable with technology and have some
experience with **at least one** of the packages below:
- Microsoft Excel spreadsheets
- Social media management (facebook, instagram, tiktok)
- E-mail marketing suites
- Adobe or other creative suites
- E-commerce / inventory back ends
- Retail/office experienceJob Summary
- Support our customers via phone, live chat and e-mail using
various cloud-based e-commerce and inventory applications
- Develop our wholesale business line by reaching out to local
businesses and helping to implement a tea program
- Support and maintain our growing affiliate marketing
presence
- The e-commerce sales and marketing associate is also
responsible for working with leadership in executing the Brand
Strategy, support our social media efforts, E-mail Marketing,
Blog/SEO Optimization, & website updatesResponsibilities
1. Customer Service / Retail Sales
- Live chat and phone support during business hours to answer
questions, phone sales or troubleshoot any customer concerns
- Maintain our ticket-based system to respond to customer
questions/requests in a timely manner
- Writing up invoices, invoicing customers, managing special
orders 2. Wholesale sales
- Work with existing clients to manage and support their
needs
- With guidance, develop new customers by reaching out to
potential leads
- Maintain relationships with wholesale customers
- Execute account acquisition and sales strategies 3. Marketing
- Collaborate with our team to develop and deliver our weekly
e-mail newsletter
- Develop and update blog posts with the latest search
trends
- Assist with creatives as needed, including website updates 4.
Fulfillment (during peak seasons)
- Packing - Verify picked items for accuracy and package items
appropriately for safe delivery
- Shipping - Follow all policies and procedures to ship packages
accurately and effectively; notify postal worker when we need mail
bagsBenefits/Perks
- 401k and health benefits for qualified employees.
- Monday through Friday schedule (some weekend work may be
required during busy seasons and around the holidays!)
- Discounts on food, merchandise and tea
- Employee recognition program which offers rewards such as gift
cards, cash back, and more
Keywords: Whistling Kettle, Albany , E-commerce sales and marketing associate, Sales , Albany, New York
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