E-commerce sales and marketing associate

Company: Whistling Kettle
Location: Albany
Posted on: May 16, 2022

Job Description:

Job DescriptionCompany Overview

The Whistling Kettle has once again been voted the #1 tea shop in the Capital Region for 2022. Through our personal touch, we have grown a reputation for providing outstanding service, both in-store and online. In April 2022 we moved to a new location that will allow us to continue our on-line and wholesale growth. We are seeking an individual who is looking to build and develop practical skills and be a part of our next chapter. This is an incredible opportunity to learn many facets of sales/marketing from the ground up - as we are slated to perform numerous system upgrades in 2022.

Experience is a plus, but we will provide training.

Qualifications

• Goal oriented, eager to learn many new things, organized and able to manage time efficiently
• Excellent communication and problem-solving skillsIndividuals who apply should be comfortable with technology and have some experience with **at least one** of the packages below:
  • Microsoft Excel spreadsheets
  • Social media management (facebook, instagram, tiktok)
  • E-mail marketing suites
  • Adobe or other creative suites
  • E-commerce / inventory back ends
  • Retail/office experienceJob Summary
    • Support our customers via phone, live chat and e-mail using various cloud-based e-commerce and inventory applications
    • Develop our wholesale business line by reaching out to local businesses and helping to implement a tea program
    • Support and maintain our growing affiliate marketing presence
    • The e-commerce sales and marketing associate is also responsible for working with leadership in executing the Brand Strategy, support our social media efforts, E-mail Marketing, Blog/SEO Optimization, & website updatesResponsibilities
      
      1. Customer Service / Retail Sales
      • Live chat and phone support during business hours to answer questions, phone sales or troubleshoot any customer concerns
      • Maintain our ticket-based system to respond to customer questions/requests in a timely manner
      • Writing up invoices, invoicing customers, managing special orders 2. Wholesale sales
        
        
        • Work with existing clients to manage and support their needs
        • With guidance, develop new customers by reaching out to potential leads
        • Maintain relationships with wholesale customers
        • Execute account acquisition and sales strategies 3. Marketing
          • Collaborate with our team to develop and deliver our weekly e-mail newsletter
          • Develop and update blog posts with the latest search trends
          • Assist with creatives as needed, including website updates 4. Fulfillment (during peak seasons)
            
            
            • Packing - Verify picked items for accuracy and package items appropriately for safe delivery
            • Shipping - Follow all policies and procedures to ship packages accurately and effectively; notify postal worker when we need mail bagsBenefits/Perks
              • 401k and health benefits for qualified employees.
              • Monday through Friday schedule (some weekend work may be required during busy seasons and around the holidays!)
              • Discounts on food, merchandise and tea
              • Employee recognition program which offers rewards such as gift cards, cash back, and more

Keywords: Whistling Kettle, Albany , E-commerce sales and marketing associate, Sales , Albany, New York