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E-commerce sales and marketing associate

Company: Whistling Kettle
Location: Albany
Posted on: May 16, 2022

Job Description:

Job DescriptionCompany Overview

The Whistling Kettle has once again been voted the #1 tea shop in the Capital Region for 2022. Through our personal touch, we have grown a reputation for providing outstanding service, both in-store and online. In April 2022 we moved to a new location that will allow us to continue our on-line and wholesale growth. We are seeking an individual who is looking to build and develop practical skills and be a part of our next chapter. This is an incredible opportunity to learn many facets of sales/marketing from the ground up - as we are slated to perform numerous system upgrades in 2022.

Experience is a plus, but we will provide training.


  • Goal oriented, eager to learn many new things, organized and able to manage time efficiently
  • Excellent communication and problem-solving skillsIndividuals who apply should be comfortable with technology and have some experience with **at least one** of the packages below:
    • Microsoft Excel spreadsheets
    • Social media management (facebook, instagram, tiktok)
    • E-mail marketing suites
    • Adobe or other creative suites
    • E-commerce / inventory back ends
    • Retail/office experienceJob Summary
      • Support our customers via phone, live chat and e-mail using various cloud-based e-commerce and inventory applications
      • Develop our wholesale business line by reaching out to local businesses and helping to implement a tea program
      • Support and maintain our growing affiliate marketing presence
      • The e-commerce sales and marketing associate is also responsible for working with leadership in executing the Brand Strategy, support our social media efforts, E-mail Marketing, Blog/SEO Optimization, & website updatesResponsibilities

        1. Customer Service / Retail Sales
        • Live chat and phone support during business hours to answer questions, phone sales or troubleshoot any customer concerns
        • Maintain our ticket-based system to respond to customer questions/requests in a timely manner
        • Writing up invoices, invoicing customers, managing special orders 2. Wholesale sales

          • Work with existing clients to manage and support their needs
          • With guidance, develop new customers by reaching out to potential leads
          • Maintain relationships with wholesale customers
          • Execute account acquisition and sales strategies 3. Marketing
            • Collaborate with our team to develop and deliver our weekly e-mail newsletter
            • Develop and update blog posts with the latest search trends
            • Assist with creatives as needed, including website updates 4. Fulfillment (during peak seasons)

              • Packing - Verify picked items for accuracy and package items appropriately for safe delivery
              • Shipping - Follow all policies and procedures to ship packages accurately and effectively; notify postal worker when we need mail bagsBenefits/Perks
                • 401k and health benefits for qualified employees.
                • Monday through Friday schedule (some weekend work may be required during busy seasons and around the holidays!)
                • Discounts on food, merchandise and tea
                • Employee recognition program which offers rewards such as gift cards, cash back, and more

Keywords: Whistling Kettle, Albany , E-commerce sales and marketing associate, Sales , Albany, New York

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