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Front Desk Agent - Kaatskill Mountain Club - Full & Part Time - Year Round - Hunter

Company: Vail Mountain
Location: Hunter
Posted on: June 25, 2022

Job Description:

Reach Your Peak at Vail Resorts.As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether youre looking for seasonal work or the career of a lifetime, join us today to reach your peak.As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19. The front desk agent is responsible for providing genuine and authentic guest service according to brand standards. This is completed through the check-in/ check-out process, guest phone calls, managing folios correctly, guest requests and all other guest interactions. A front desk agent shows empathy when dealing with guest issues and seeks a manager when large issues arise. Must be knowledgeable of hours of operation for mountain outlets and provide accurate information to guests. Job Responsibilities including but not limited to:

  • Ensure accurate check-in and checkout processes according to brand standards.
  • Answer phone calls politely and efficiently to meet and exceed all guest needs and requests.
  • Solve basic folio and billing discrepancies to hotel standards and guest satisfaction.
  • Maintain the request log and follow up to ensure all requests are responded to in a timely manner.
  • Creates accurate keys to guest rooms according to owner log and IQware reservations.
  • Must have excellent guest and associate relations skills.
  • Possess strong organizational and verbal communication skills.
  • Accurately and timely route all communication during an emergency situation.
  • Ability to sustain composure at all times and remain calm during difficult situations.
  • Complies with all Resort policies, procedures and standards of operation.Job Requirements:
    • High School Diploma or Equivalent.
    • Work experience in a guest service facet- hotel preferred.
    • Microsoft Office, Property Management Systems, General Computing.
    • Ability to communicate in English effectively in both written and verbal mediums.
    • Ability to multitask in high volume situations.
    • Ability to speak multiple languages a plus.
    • Ability to work nights, weekends & holiday periods
      • Preserve quality of Homeowner and Guest experiences
      • Consistent and accurate communication with Housekeeping department
      • Pre-arrival and ongoing Guest contact/communication
      • Reporting and following up on all guest issues & maintenance requests
      • Respond to guest and owner inquiries via email & telephone
      • Book Lodging Reservations via telephone & email
      • Concierge Duties
      • Assist Management as need
      • Other duties as assigned
      • Must be a team player, enthusiastic, willing to learn, have great people skills- required
      • Must be organized and able to multi-task, be patient and well mannered- required
      • Must be able to multitask and work in a team atmosphere requiredThe budgeted range starts at$15/hrThe perks and benefits include:
        • Free ski passes for employees
        • 401(k) retirement plan
        • Accrued Sick Time
        • Discount lift tickets for friends and family
        • Free ski lessons
        • Discounted lodging, food (including $5 meals), gear, and mountain shuttlesAs a premier, world-class resort in the Catskills, guests at Hunter Mountain can expect the ultimate ski experience with service to match. Join us and become a part of a team who takes pride in providing the best of what the mountain has to offer.Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 417096Required
          Job Industries
          • Hotel & Hospitality

Keywords: Vail Mountain, Albany , Front Desk Agent - Kaatskill Mountain Club - Full & Part Time - Year Round - Hunter, Sales , Hunter, New York

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