Customer Service Representative

Company: BURCH BOTTLE AND PACKAGING
Location: Queensbury
Posted on: June 25, 2022

Job Description:

Customer Service RepresentativeWe are looking to add a world class Customer Service Representative to our team. This individual will be trained to provide information on products/services, resolve problems and take orders with accuracy and efficiency. If you enjoy customer service and work well in a team setting, please apply! Hourly rate: Status: Full TimeHours: 8:30am-5:00pm Monday through FridayBenefits:Health Insurance offered after 30 days of employment. 13 paid holidays10 days of paid time off after 1 yearSimple IRA with a Company match after 1 year2 Company provided lunches per weekCustomer Service Representative Responsibilities: Effectively manage a large number of customer inquiries through a variety of channels including phone, email, website live chat, and face-to-face interactions. Quietly and discreetly messaging or calling employees who are requested by guests to see if they are free/would like to meet with guests. Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers and create strong relationships Answer/respond to emails, work related text messages, and google chats in a timely mannerCustomer Service Representative Requirements: Proven customer support experience Familiarity with CRM systems and practices Ability to adapt/respond to different types of inquiries and personalities High school degree or equivalent requiredAssociates degree preferred Customer Service Representative Skills: Excellent communication and presentation skills Strong interpersonal skills Professional telephone skills and communications skills are essential Ability to multitask, prioritize, and manage time effectively Listening Skills Positive Attitude Ability to Work Under Pressure Computer Skill

Keywords: BURCH BOTTLE AND PACKAGING, Albany , Customer Service Representative, Sales , Queensbury, New York