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Inside Sales - Reginal Account Manager

Company: American Management Association
Location: Saranac Lake
Posted on: June 25, 2022

Job Description:


American Management Association () is a world leader in talent development, advancing the skills of individuals to drive business success. AMA's approach to improving performance combines experiential learning-learning through doing-with opportunities for ongoing professional growth at every step of one's career journey. AMA supports the goals of individuals and organizations through a complete range of products and services, including classroom and virtual seminars, webcasts, webinars, corporate and government solutions, and research. Organizations worldwide, including the majority of the Fortune 500, turn to AMA as their trusted partner in professional development and draw upon its experience to enhance skills, abilities and knowledge with noticeable results from day one.
Do you enjoy building relationships with customers and helping them address their professional development training needs ? A position as an AMA Regional Account Manager gives you the opportunity to assess your customer's training needs and assist them in finding the right training solution to improve their work performance.

AMA's Regional Account Managers talk with clients on the phone and help answer their questions and solve problems, and are a crucial part in ensuring overall customer satisfaction.

Regional Account Managers need to handle many different tasks. Vital among these responsibilities is the ability to manage time well; use software, scripts and tools; and maintain lasting relationships with other call center members, as well as external clients.

Responsibilities

  • Answer or make calls to clients to learn about and address their Learning & Development needs .
  • Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
  • Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
  • Address and solve customers' complaints, or other issues with products or services .
  • Build lasting relationships with clients and other call center team members based on trust and reliability
  • Utilize software, databases, scripts, and tools appropriately
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
  • Make sales or recommendations for products or services that may better suit client needs
  • Take part in training and other learning opportunities to expand knowledge of the company and position
  • Adhere to all company policies and procedures Qualifications
    • This position requires a high school diploma or GED.
    • Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice
    • Understanding of company products, services, and policies
    • Proficiency with computers, especially with CRM software, and strong typing skills
    • Ability to ask prying questions and diffuse tense situations
    • Strong time management and decision-making skills
    • Adaptability and accountability An EEO/AA Employer, M/F/Individuals with Disabilities/Veterans - an ADA compliance organization PI182154984

Keywords: American Management Association, Albany , Inside Sales - Reginal Account Manager, Sales , Saranac Lake, New York

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