Front Desk Agent
Company: BBL Hospitality
Posted on: September 24, 2022
Front Desk Agent Job Details Job Location Holiday Inn East
Greenbush - Rensselaer, NY Position Type Full Time Job Shift Any
Job Category Hospitality - Hotel COME AND JOIN OUR AMAZING TEAM!
Most positions do require weekend and holiday availability. We are
pleased to share the benefit options that we offer: + Paid Time Off
+ 401K Investment + Referral Bonus + Associate Development Plan
Opportunities + Internal Promotion Opportunities + Medical, Dental,
Vision, Voluntary Benefits, FSA and HSA Account options available
to Full-Time associates + Associate Travel Program Discounts Front
Desk Agent is responsible for assisting guests efficiently,
courteously and professionally in all front office related
functions according to the standards set forth by management. A
high standard of service and hospitality must be maintained at all
times. Responsible to guests. Able to work flexible schedule.
Reports directly to the Front Desk Supervisor. High school diploma
or equivalent preferred. Skills include: typing, computer aptitude.
Interpersonal skills, reading, writing, mathematical abilities,
including basic math. Physical requirements include:
speaking/hearing on the phone, reading/writing/typing, lifting and
carrying, reaching overhead, pushing, pulling, bending and able to
walk stairs. Moving about, usually while standing up for a
significant portion of the workday. Duties to include, but not
limited to : + Registers guests into the hotel in a prompt and
courteous manner using up selling techniques to maximize room
rates: prepares for group check in and out, and VIP arrivals;
becomes informed of events/functions in the hotel during the shift.
+ Checks guests out of the hotel; processes customer payments
according to established policies and procedures. + Responds to
guest requests promptly; promotes hotel services, facilities and
outlets; provides guests with information such as local attractions
and directions to increase guest satisfaction. + Resolves guest
complaints to the satisfaction of the customer; informs supervisor
of major problems, complaints, disturbances or unhappy guests. +
Books guest reservations or coordinates with reservation center. +
Handles departmental accounting of moneys, receipts, guest accounts
and other forms of credit; posts all charges; completes cashier-s
report, prepares deposit and counts cashier bank. + Issues,
controls and releases guest safe-deposit boxes.
Keywords: BBL Hospitality, Albany , Front Desk Agent, Sales , Rensselaer, New York
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