Benefits Service Representative

Company: NYS Public Employees Federation
Location: Albany
Posted on: November 26, 2022

Job Description:

The NYS Public Employees Federation (PEF) is a labor union representing around 50,000 professional, scientific, and technical workers in NYS government. Members include healthcare, education, corrections and supervision, youth services, direct care, and other professional titles. Position Summary: Review and process applications for all administered insurances, process payroll deduction of premiums, and respond to members' questions and complaints regarding sponsored programs. Qualifications: High school diploma or equivalent required. Two or more years' experience in customer service such as group benefits administration, insurance call center, member service organization, etc., is required. _A college degree in business, communications or related field may be used to offset required experience._ The ability to travel to various work locations, located in NY State, including those not accessible by mass transportation. Successful candidate must demonstrate: Proficient in Microsoft Office with expertise in Excel. Strong organizational skills with attention to detail. Ability to prioritize workload to meet tight deadlines. Excellent communication skills (written and verbal) with the ability to clearly communicate matters to all levels of staff. Job Duties: 1. Responsible for receiving, responding to, and directing member phone calls and correspondence.2. Provide available information upon request and escalates issues as appropriate.3. Process payroll deductions.4. Travel to state worksites, to staff information tables.5. Compose and prepare routine correspondence for signature.6. Process exam fee reimbursement applications.7. Assist with the processing of sales orders as assigned.8. Perform such other duties as may be assigned.9. Consistent and reliable attendance._ Identifies essential function/fundamental job duty._ Salary and Benefits: Salary: $37,566.00 (minimum) - $48,976.00 (maximum)Under a collective bargaining agreement, PEF offers excellent benefits, such as: Health, dental, and vision insurance with low payroll deductions Group Paid Life and Long-Term Disability Insurance 401-k with Safe Harbor Pension Plan through SEIU Paid holidays, vacation, sick, and personal timeJob Type: Full-timePay: $37,566.00 - $48,976.00 per yearBenefits: 401(k) Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Paid training Parental leave Tuition reimbursement Vision insuranceSchedule: Monday to FridayExperience: Customer service: 1 year (Preferred) Benefits administration: 1 year (Preferred) Public speaking: 1 year (Preferred)Willingness to travel: 25% (Preferred)Work Location: One location

Keywords: NYS Public Employees Federation, Albany , Benefits Service Representative, Sales , Albany, New York