AVP of Operations

Company: Robert Half
Location: New Berlin
Posted on: February 19, 2026

Job Description:

Job Description Job Description We are looking for an experienced and driven Operations Manager to oversee and optimize key workflows and processes within our organization. Based in New Berlin, Wisconsin, this leadership role will focus on improving operational efficiency, mentoring teams, and ensuring seamless collaboration across departments. The ideal candidate will thrive in a fast-paced environment and be committed to driving continuous improvement and scalable growth. Responsibilities: • Manage and oversee comprehensive operational workflows, including leasing, fleet administration, vendor coordination, billing, customer service, application processing, and renewals. • Develop, refine, and document standard operating procedures (SOPs) to ensure consistency, compliance, and scalability. • Monitor and analyze operational KPIs and metrics, implementing corrective actions to address performance gaps and improve outcomes. • Lead and mentor a team of direct reports, fostering a culture of accountability, attention to detail, and continuous improvement. • Facilitate smooth transitions for new clients by managing documentation, system setup, and onboarding processes. • Conduct kickoff meetings to define timelines, roles, and communication strategies for new client relationships. • Collaborate with sales, finance, accounting, vendors, and customer-facing teams to ensure seamless cross-functional operations. • Oversee vendor relationships, ensuring adherence to service-level agreements and identifying opportunities for cost or service optimization. • Drive the adoption and governance of Microsoft Dynamics systems, enhancing data integrity, workflow automation, and reporting capabilities. • Identify inefficiencies and bottlenecks within operations and implement data-driven solutions to enhance scalability and readiness for growth. • Proven experience in operations management, with a strong ability to oversee and optimize diverse workflows. • Demonstrated leadership skills, including mentoring and managing teams effectively. • Proficiency in developing and implementing standard operating procedures and operational strategies. • Strong analytical abilities with experience monitoring KPIs and driving performance improvements. • Expertise in client onboarding processes, including documentation and system setup. • Excellent communication skills to manage cross-functional collaboration and vendor relationships. • Experience with Microsoft Dynamics or similar systems, including workflow automation and data governance. • A proactive approach to identifying inefficiencies and creating scalable solutions to support organizational growth.

Keywords: Robert Half, Albany , AVP of Operations, Sales , New Berlin, New York