AlbanyNYRecruiter Since 2001
the smart solution for Albany jobs

Customer Service Representative/HME Support Rep.

Company: Mommy Jobs On Line
Location: Albany
Posted on: July 14, 2019

Job Description:

This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLBrenda when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs On Line, Albany , Customer Service Representative/HME Support Rep., Sales , Albany, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Named Account Executive - Sales
Description: Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America s Best Large Employers, is transforming the way we all do business.From smart office technology (more...)
Company: Konica Minolta
Location: Albany
Posted on: 07/19/2019

Termite Control Tech - Field Services Rep (Entry)
Description: Employer Name: SpiderID: Location: Albany, New York Date Posted: 7/1/2019 Wage: Negotiable Category: Building Trades/Construction Job Code: ER -1206 Job Description: For more than 85 years, (more...)
Company: TMX The Terminix Intl Co LP
Location: Albany
Posted on: 07/18/2019

AVON Independent Sales Representative- Work from Home/ Start your Glam Gig
Description: Work from Home - Avon Sales Representative br About the Job br Work when you want and where you want. - make your own schedule. br Whatever your background, whether you come from Customer Service, (more...)
Company: Avon
Location: Springfield
Posted on: 07/18/2019


Senior Customer Service Representative - Utica
Description: Job Description: br br At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make (more...)
Company: Bank of America
Location: Utica
Posted on: 07/19/2019

Real Estate Buyer's Agent
Description: Real Estate Buyer's Agent Job Description Traditionally, a Real Estate Buyer's Agent provides an updated index of available properties to interested customers. However, due to new technology, the Buyer's (more...)
Company: Rovithis Realty LLC
Location: Chicopee
Posted on: 07/19/2019

Real Estate Agent - No Experience Needed
Description: Real Estate Agent - No Experience Needed Job Description A Real Estate Agent is responsible for helping clients with every aspect of the real estate transaction process. Clients need real estate agents (more...)
Company: Rovithis Realty LLC
Location: Chicopee
Posted on: 07/19/2019

Sales Management Trainee
Description: As a Management Trainee, you'll start learning our business from day one while based out of one of our neighborhood branches. You will be entrusted to
Company: Enterprise Holdings
Location: Albany
Posted on: 07/18/2019

Acct Mgr 1, Enterprise Direct Sales
Description: Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative (more...)
Company: Comcast Corporation
Location: Springfield
Posted on: 07/19/2019

Seasonal Partner Service Representative (Remote)
Description: Our team is passionate about helping people go skiing and snowboarding more often The Role: We established high-performance Partner Services Team enhances our partners' experience with world-class enterprise (more...)
Company: Mommy Jobs Online
Location: Albany
Posted on: 07/18/2019

Independent Beauty Sales Consultant
Description: We are currently hiring new professional, highly motivated and self sufficient Independent Beauty Sales Consultants to sell our skin care and cosmetic beauty products. This is a genuine job online to (more...)
Company: Mommy Jobs Online
Location: Albany
Posted on: 07/18/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Albany RSS job feeds