Quality Assurance Clerk
Company: Enlightened, Inc.
Location: Latham
Posted on: April 1, 2026
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Job Description:
Company Overview: As one of the Washington Metropolitan-area’s
fastest growing IT companies, we are always looking for creative,
passionate and, and responsible employees. We acknowledge that
intelligent, dedicated employees are our greatest asset and are
continuously adding to our talented and diverse team. If you feel
innovation, integrity, and a drive to deliver are key components to
success, we invite you to become Enlightened. Position Overview :
We are seeking a detail-oriented Quality Assurance Clerk to ensure
accurate document processing and maintain high-quality standards.
This role involves reviewing work, identifying errors, providing
feedback, and supporting both on-site and remote staff. Position
Responsibilities : Quality check prerecorded customer service calls
to ensure accuracy, compliance, and consistency with program
standards. Interpret and evaluate call interactions to identify
errors, trends, and opportunities for improvement. Provide clear
and concise feedback to Customer Service Representatives (CSRs)
through a web-based evaluation system. Collaborate with management
to meet contractual metrics and performance requirements. Perform
occasional call handling during peak call volumes. Maintain
documentation and records of call reviews, scoring, and follow-up
actions. Required Qualifications: High School diploma 1-2 years of
experience Strong attention to detail and accuracy. Excellent
communication and teamwork skills. Experience with QA or document
processing preferred. Comfortable training and mentoring staff.
Equal Opportunity Statement Enlightened is proud to be an Equal
Opportunity Employer and does not discriminate against any employee
or applicant for employment because of race, color, sex, age,
national origin, religion, sexual orientation, gender identity,
status as a veteran, disability, or any other federal, state, or
local protected class.
Keywords: Enlightened, Inc., Albany , Quality Assurance Clerk, Science, Research & Development , Latham, New York
